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Safelite AutoGlass

  1. West Virginia
  2. Beckley Car Repair

Reviews, get directions and contact details for Safelite AutoGlass

Safelite AutoGlass
Address: 100 Plaza Dr, Beckley, WV 25801, USA
Phone: (877) 664-8932
State: West Virginia
City: Beckley
Zip Code: 25801


Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 8:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews
My experience was Great fantastic friendly service went out of their way to make my visit great the staff excellent overall experience I give them a 10
7 years ago (03-02-2018)
Done a great job. Will use them again if needed in the future.
7 years ago (12-03-2018)
I purposely made my appointment as late as it allowed me, 3:30 because I would be driving in from Charleston at the end of the day. I got a call for confirmation shortly after I made it, and Ashley said I could come in at 4. Great! But, the day of, Friday, I get a call from a tech trying to get me to come in earlier. I said no, I purposely did this because I knew I couldn't. He said, "Oh, I was seeing if I could get off earlier." So, I asked if it would be better for me to drop off the next morning and pick up the same afternoon. So, I asked what time do you close on Saturday? He said 5. So, he said he'd call me back. I get a call later from another tech and he doesn't know what's going on, but tries to get me to come earlier on Friday, too. I explain things to him and he says just come on in at 4, acting very disappointed. So, I call back a little later, Ashley picks up, and I tell her I will just drop off in the morning to make it easier on everyone. She said that I can't pick up before "5" because they only stay open until 5 if they have appointments, and they don't have any appointments. So I said okay, I'll just come in the morning and wait on it. So, we scheduled at 9. We hang up. She calls me back a few minutes later to say that they are down two techs tomorrow, so I can't come in at 9, but they can come to my house at 8ish. I said okay. The next morning, I get a call from the tech, he was polite and I informed him it's street parking. He said that was fine. My husband goes out there to move cars and the guy has kind of an attitude before my husband even gets a chance to do it, about how he doesn't have room. So, after my husband moves cars out of his way, he parallel parks nose first (??) and makes the remark that he guesses that's enough room. There was about 15 feet between his van and the nose of my husband's truck. We let him work on his own and when he was done, he knocks on the door and says, "I need to collect the $100 deductible." My husband says well, I'm gonna check it first. He left the lip on the upper driver's side kind of poking out (really just an aesthetic thing.) He also made a remark that whoever did the windshield last time did a bad job but, yet it was their location that did it! I have never run into a chain that didn't accomodate customer's schedule that are within normal business hours. I kind of get it that if I were your only appointment between 10 and 5, but at the same time, you're getting paid because of my window. I thought it was very unprofessional to call a customer to "try to get off early."
8 years ago (01-09-2017)
Speedy response and quick installation 🤗
7 years ago (11-02-2018)
I have a small crack in my windshield.The gentleman man who was repairing the windshield wasvery reasonable and had patience. He also cleaned all my windows inside and out while he was waiting for the machine to do its thing in the windshield. Now that was over my expectations. Very satisfied.
9 years ago (08-12-2016)
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