Salon Ami Day Spa

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About

Salon Ami Day Spa is a full service salon & day spa located in Independence, Mo

Address: 18920 E Valley View Pkwy, Independence, MO 64055, USA

Phone: (816) 350-7007

Website

moc.imanolas@ofni

State: Missouri

City: Independence

Zip Code: 64055

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: Closed

Update Info

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Reviews

My experience here was great. My stylist was Channel, and I was very happy with my cut and color. She definitely listened to what I wanted. She also did a great job on my eyebrows. I am 8 months pregnant with twins, so getting a massage and warm towel was a nice bonus that I wasn’t expecting. I definitely felt pampered and will come back.

 7 years ago (17-02-2018)

First of all, if this review was based on my stylist it would be five stars all the way - she is everything I could want and more which is why it hurts my heart to write this. The one star is based on the salon itself. I have given a lot of thought over the past month as to whether to write this and it still really bugs me and everyone I have told about this says the story needs to be told, so here goes...

Went there last month and got a color and blow dry - no cut. When I went to pay I found I was charged $35 for a "cut, blow dry and style" (I do not get an itemized bill until after I pay, which in retrospect I also do not care for). I let the lady at the front desk know she charged me in error. I am not sure of her name but it’s the one who has been there for a while – she is a shorter blond lady with glasses and shoulder length blond hair who works the front desk on Saturdays – anyway she agreed she had charged me in error and then informed me she would be crediting me back…$5…

Wait, what? She overcharged me $35 for a haircut I didn’t get and she is going to credit me back, $5? I thought I heard wrong. When I asked her about it again, instead of apologizing, she rather condescendingly informed me that apparently, a blow dry is $30 and a haircut is $5. I told her that wasn’t right, and all she said, in a very short manner, is “that is their policy.”

I’ve been a loyal customer at Ami for two years now. I show up when I am supposed to, I never cancel, always tip well, am always pleasant, etc. In other words, the type of client I would think they'd want to keep around. If I was in her shoes, after making such an error I would at the very least apologize and would damn sure credit every last cent of that money back, if nothing else for the principle of the matter, I could NEVER feel good about keeping money that was taken in error...especially from a client!

What I would I definitely would not do is get an attitude, or insult my client's intelligence by making them think our haircuts are only $5 and our blow drying is $30, and I would definitely not treat them in such a way to make them think that they do not matter and are not worthy of being treated with courtesy and respect. 

I have had plenty of time to think about it, and as much as I love my stylist, I have noted the fact that my business is apparently not important or needed, and for that reason I will be taking my business elsewhere. The most essential part of any relationship is trust, which has been broken…it makes me very sad that my very talented and wonderful stylist is the one who will have to lose a client, and for that I am sorry.

I also can’t help but wonder how many times in the past she has overcharged me that I haven’t caught, from reading other reviews among other things. I am very glad the credit card number she got from me when I first signed up has long since expired.

Check those bills my friends, BEFORE you pay...and be sure to ask for their $5 haircut the next time you visit.

 7 years ago (29-01-2018)

Too expensive for just an average salon. They should be more upfront about their fees like charging $70 for a partial highlight and then tacking on an additional $30 for blow dry and style is nothing short of crazy, most salons include that in the $70 fee. Get over yourselves.

 7 years ago (24-01-2018)

Wow! Customer Service is Fantastic! Wife and I spent Valentine's Day getting pampered!

 7 years ago (13-03-2018)

Great staff. Wonderful products. I have MCS/EI. This is the only salon where I don't have to bring my own products. 

 8 years ago (19-08-2017)

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