Schepel Cadillac

Reviews, get directions and contact details for Schepel Cadillac

Address: 2929 W Lincoln Hwy, Merrillville, IN 46410, USA

Phone: (219) 472-1403

Website

State: Indiana

City: Merrillville

Zip Code: 46410

Opening Hours

Monday: 9:00 AM – 8:00 PM
Tuesday: 9:00 AM – 8:00 PM
Wednesday: 9:00 AM – 8:00 PM
Thursday: 9:00 AM – 8:00 PM
Friday: 9:00 AM – 8:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Went in for a basic service (first time, I was recommended to go to schepel) was met by josh Chavez at the door, not only was the service performed in a timely manner, josh was extremely professional and knowledgeable, as I had recently had 9,000 in work done to my truck by another shop, he had the mechanics check it over while explaining the importance of other services my truck was coming due on. Highly would recommend to anyone to go to Schepel. Was treated extremely well. Was informed on other issues with my truck I wasn’t aware that I’ll be bringing back to have fixed at a later date,  thank you again. I know where I’ll be taking both vehicles from now on.

 8 years ago (24-04-2018)

This place is THE BEST. Shopped online with five different dealers. Paul S from Schepel call me back right away, and spent over an hour just on the phone to make certain I knew exactly what the vehicle had and how it matched my needs. When I came in Paul and Ryan (the sales manager) could not have been more attentive, or informative. They were patient, never pushy, and when I was there and done, I bought a vehicle fire under market value and yet they still manage to give me over market  for my trade. If you want to buy a Cadillac, GMC, or a Buick, don’t waste your time anywhere else this is the place.

 9 years ago (10-03-2018)

I have many very good experiences with the Schepel Service team. It starts with Jay the Service Writer who discusses the work to be completed on my vehicle. He immediately looks to see if the work I need performed is covered by either the GM warranty prior to 50,000 miles and now my extended warranty to minimize my out of pocket expenses.
The service technicians who work on the vehicle get it right the first time. They do not give me back the car if it is not repaired properly. Another good experience is the loaner vehicle that I am allowed to use while my CTS is being serviced. I currently only own one (1) vehicle. I am not stressed by having to go find a rental car to use.
They use an outside contractor to straighten my bent aluminium rims. Since December 2015, I have bent six (6) rims due to excessive potholes on I 94, I 294 , as well as, the other roads in Northwest Indiana and Chicago-land. This work, as well as, tire replacement due to road hazards is covered by an additional warranty I purchased with the help of my initial salesman Mike at the time of my purchase in March of 2015. Since December of 2015, the warranty has paid for eleven (11) tires. Wow at $325 per tire, the warranty has certainly paid for itself.
I give the service department at Schepel Cadillac 5 stars!! Great job!!

 8 years ago (18-04-2018)

I had a awakening of the other shops that were not as professional as Schepel Cadillac with the service that they provided. The technician was very observant and knowledgeable about his profession. I would recommend Schepel Cadillac to my friends and family.

 8 years ago (20-04-2018)

Make sure you read the policy for gas didn't barely go 30 miles and they triple charged my credit card for gas for the car. RIP OFF!! will not use them again. Also, the service manager I believe his name is lee.. is an insulting rude man that should not be in charge of anything. He left an extremely rude message on my daughter's phone. (Which we have saved) he was laughing and acting as if the situation was a joke. He explained nothing about what they fixed on her car. Just an all around horrible service experience and we will never go back or recommed then to anyone.

 8 years ago (26-04-2018)

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