Sears Appliance Repair

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Address: 21182 Salmon Run Mall Loop W, Watertown, NY 13601, USA

Phone: (315) 497-6902

Website

State: New York

Zip Code: 13601

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Reviews

I am very unhappy with the service I have received from Sears.  I bought my washer and dryer brand new 5 years ago from Sears.  My washer just stopped working after they (Sears) repaired my washing machine for the first time in 2015.  I was told that the very same part that was replaced the year before supposedly went bad again.  The very rude and unprofessional technician I believe his name was Brian, explains that he was not the one that repaired my washing machine he cannot explained why the part went bad.  I called customer service and they explained that the part that was installed in 2015 was not brand new it's refurbished.  I automatically requested a brand new part for my washer.  When the part was received and a different technician , I believe his name is Mike, came to replace the part, of course that was not even the problem with my washer.  It's another part that I have to wait for delivery.  The very first technician that came to out to my house, stayed not even 20 mins and of course that's my fault because I was not looking over him.  So clearly they cannot be trusted. Had he been professional and took his time to do his job The first time I probably would not be this long without a washer.  I did call customer service again and the male representative stated "well accidents happen, the technician made a mistake"  I was then transferred to a supervisor for further assistance and she  explained she understands my frustration but she cannot help me because at this point I am yelling.   I tried calming down and tried to explain what I was dealing with in the past weeks she hung up the phone on me. I have a family of 6 and my kids are between the ages of 13 and 5.  Yes I am in very much need of a reliable washer and dryer.  I am planning on purchasing a new washer and dryer soon and it would not be from Sears.  I would never give this company any business again. I would not give it any stars but people needs to know my experience.

 10 years ago (13-06-2016)

The technician was knowledgeable and performed the necessary repairs in an efficient professional manner.

 10 years ago (24-02-2017)

They didn't prepare any items such as spark plug when they come to do fix snowblower! He told us that We need to go store and get spare spark plug and told us that he will mail it out in one week......

 10 years ago (26-12-2016)

The repairman knew what he was doing for sure and even solved mis labled problem.

 11 years ago (31-01-2016)

Excellent

 11 years ago (11-03-2016)

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