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FREE BASIC DELIVERY option now available ONLINE ONLY! Get free basic delivery on all Home Appliance purchases over $399 regardless of how you pay! Sears Hometown Store in New Braunfels, TX is the local destination for all your appliance, home goods including vacuums, hardware, and electronic needs, as well as a great selection of lawn & garden products including tractors, snow-blowers and mowers. Sears Hometown Store also offers a great selection of kitchen appliances including ovens, stoves, ranges, dishwashers and microwaves.

Address: 114 North Business I-H35, New Braunfels, TX 78130, USA
Phone: (830) 625-8511
State: TX
Zip Code: 78130


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Reviews
The new owner has really improved staff service . It is small enough to get personalized service, yet can still provide big box store variety, best of both worlds. My goto store for its convenience.
8 years ago (17-08-2017)
I called to get a price check on an item and an employee by the name of "Nathan" who answered was very rude wouldn't let me talk and quickly escalated the conversation when I asked to speak to a manager, he hung up on me, not once but twice. Horrible customer service, no wonder they get no business in there.
8 years ago (04-04-2017)
Excellent experience working with LaTrice. She was very professional and took the time to listen to what we really needed.
8 years ago (11-03-2017)
Terrible customer service. Wound up cancelling order because after 7 or 8 calls I only got 2 callbacks. I wish I could say differently, Sears products are great but bad customer service ruined it for me.
9 years ago (19-11-2016)
Since the time Sears is under new ownership, vast improvements have been made in customer service, product selection, product knowledge, and over all integrity of the operation. Sears Quality, service, and warranties are back. My wife and I bought a refrigerator. We created a new account, picked out the refrigerator of my wife's choice and had the new refrigerator delivered, installed, and the old refrigerator hauled away within 24 hours. Service was excellent,.
11 years ago (19-08-2014)
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