Sears

Reviews, get directions and contact details for Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 2561 El Camino Real, Carlsbad, CA 92008, USA

Phone: (760) 720-3200

Website

State: California

Zip Code: 92008

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 11:00 AM – 7:00 PM

Update Info

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Reviews

I gave writing a diplomatic review of this Sears a shot,  things like it's understaffed and likely under-trained, but there's really no way around it: this place is horrible.

Almost a month ago I purchased a treadmill here and free delivery was one of the perks for using a Sears card which I begrudgingly signed up for. The staff couldn't set up the free part of the delivery so after nearly an hour to ring up the sale I left with a promise it'd fixed by the end of the day and I'd receive a phone call letting me know.  A day went by, then a few days without hearing anything so I followed up...only to be hung up on by the automated operator after a couple dozen rings with no option to leave a voicemail. I tried a few more times then finally called the issuers of the Sears card, but that's a review for elsewhere so I'll just leave it at: it isn't going well either. At least they are consistent with being poorly run across all channels of business.

A few days ago I thought I'd give it one last shot and was finally able to leave a voicemail for a manager, but unsurprisingly haven't heard back.

 9 years ago (01-12-2017)

Very famous department store chain which is having a hard time keeping up with customer shopping trends.Not what I would call a well organized and tidy store!

 9 years ago (26-01-2018)

We ordered a TV and were told they had to order it, and it would be 10 days. This seemed a little long, but ok. 3 weeks later still no TV, and all they can say is we don't know where it is. Never buy anything big here.....

 9 years ago (24-12-2017)

Still better tool selection than most big box hardware stores but fairly unorganized and under staffed.  Staff friendly however.  

Line in tool Dept 6 deep.  Cashier's don't seem to be in a hurry.  They are directed to ask too many things.  Do you want Sears credit card, what is phone # for bonus points etc. all while people helplessly watch from the line.

Could be a great place with some management improvements.

 9 years ago (23-07-2017)

Came here to get a broken  Craftsman wrench warrantied. They would not change it out because they only have it in a set. this is the third time I've tried to get a tool warrantied and have run into problems last time they rebuilt a ratchet for me took them 3 times  before it worked correctly. Whatever happened to just giving you a ratchet off the shelf. I may pay 4 times as much for a Snap-on or Matco tool but at least I never have any problems changing them out when they break. I wish I never bought any Craftsman tools. No wonder why Sears is on the verge of  going out of business.🖕

 9 years ago (30-07-2017)

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