Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 12431 Wayzata Blvd, Minnetonka, MN 55305, USA

Phone: (952) 542-2078

Website

State: Minnesota

Zip Code: 55305

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Reviews

Sadly the once great "Sears" is now a joke. You cannot get anyone on the phone at this store. When you do, they tell you they have items that they do not -wasting your time. No one is accountable for wrong information or for wasting your time. Sears parts direct is even worse! The store directed me to them after wasting my time and gas on a part they swore they had was in fact not in the store after all. Then I spent 75 minutes with Sears parts direct tracking down the precise part I needed and spent $60 to have the parts mailed. a week and half later the parts arrived and they are USELESS! Again I call the store, after 5 attempts someone finally pickups up (in men's apparel) they promptly hang up on me (I was not mad at all with the person on the phone). I call back and finally get a manager.  Good hands?  Not really, She did not even know to apologize for the time her store wasted. She would not give me the district manager's number either but said she would refer this "up". Well I did get a call from someone claiming to be a District manager for sears named Michael who said he would handle my issue and call me back because he was driving. He never called back and it has been 24 hours and I have left 2 voicemails.  -Still out $60, Still waiting for someone at sears to step up and own this issue. -SUPER FRUSTRATED!

 9 years ago (07-06-2017)

1) You can't call the store and speak to someone. You get redirected to multiple automated systems. 2) I go alky got a hold of a real person in a call center. I wanted to get a craftsmen chain saw serviced. I was directed to the closest sears that supposively provided this service and the connected me to the same automated messaging service previously described. 3) I went to the referenced sears location only to find out the did not service chainsaws in that location. Instead I needed to drive 25 miles to another location.    In summary, Sears deserves to go out of business ASAP. 

 9 years ago (30-05-2017)

Worst ever phone Service. I called five times and got the robot. I wanted to speak to a sales person in appliances to buy a wall oven. First call transferred me but it rang many times and then cut me off. The second call transfered me to jewelry and I got a recorded message. The third call again sent me to jewelry and again got a recorded message. The forth call I asked for Customer Service and again was sent to jewelry and again got recorded message. The fifth call was the same as the forth call. I then called Best Buy and ordered a wall oven and micro wave combo costing me over $5,000. Sears should save us people all the grief and just go out of business.

 9 years ago (05-05-2017)

Customer service is the worst I have ever seen and workers just stand there while you are looking for help.

 9 years ago (24-06-2017)

The worst - ordered a lawn mower wheel shown in-stock. Selected expedited delivery. Found out soon after it was backordered more than a week. 

Cancelled order 3 times over the phone requesting my money returned. They said it was "pending" for over a week. 

Wake up today and see a shipping notification for 1-day air of said part? Great - 2.5 weeks later after I order it from elsewhere I not only am out $35 and more than an hour of time, but I now have to return this part and try to get my money back.

Is this even legal? I WILL NEVER IN MY LIFE UTILIZE SEARS FOR ANY SERVICE. RECOMMEND OTHERS DO THE SAME. 

Maybe Sears is run by a utility company?

 10 years ago (16-09-2016)

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Reviews, get directions and contact details for Sears

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