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Sears

  1. Town Center
  2. Kennesaw Electronics Store
  3. Kennesaw Clothing Store

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About

Sears Fun Family Rocks!

Address: 400 Ernest W Barrett Pkwy NW, Kennesaw, GA 30144, USA
Phone: (770) 429-4155
State: Georgia
Zip Code: 30144


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Reviews
would mark them - 1 if I could. I hope Sears reads this. We set up an appointment to get an estimate on a full replacement for out ac/furnace in our house. We scheduled it for a weekday. They were nice and called 1hour before and showed up promptly. The gentleman looked over our unit and asked to sit while he worked out the estimate. Then IT STARTED! He asked me if I was the the joint decision maker w/ my husband and I said yes. He said normally we do not do consultations unless both parties are here. I just looked at him. He asked if that was discussed on the phone. It was not. So... After that was settled he proceeded to show me a 30 minute power point presentation on WHY we should buy/have Sears install our system as well as how they sell/install windows, bathroom stuff, kitchen, yadda yadda. I could not care less. I am wanting an estimate on a ac/furnace. By the time we get to the estimates I'm frustrated and getting a migraine. He runs through all the things it offers. Mind you I asked for 2 estimates. One for a 14 seer and knees for a 16 seer. 45 minutes later we get down to the numbers. I ask him if he could send all of the details to me in an email to which he replied "we don't do that. It's very impersonal." I then ask him to print them. He said "I can't, we do not carry printers around but if you give me a piece of paper I can write down the final cost for you. " WHAAATTTT???!!?? So, you can't email. You can't print and you expect me to remember all of what you told me? Even with both of us present we would want a hard copy to look over numbers and compare shop. So, I took a photo of the last page.... No breakdown... W my cellphone. Come on sears. That's the fastest way to never earn me as a customer.
8 years ago (23-06-2017)
This has got to be one of the worst shopping experiences of my life. It took 45 minutes for me to find an associate that could even help me. After multiple calls over their intercom for assistance needed, they finally called the manager on duty. Finally the operations manager came downstairs, I explained to him what I wanted he told me to hold on he would be right back. He had an attitude like he really didn't want to deal with me. Next thing I know some other associate. Comes out to see what I needed. Once a customer has been asking for help for 45 minutes, you do not go find some else to deal with them. It took me over an hour and a half from the time I walked in (knowing exactly what I wanted) until I was finally able to leave with my purchase. If I could give a rating of less than 1 star I would. Will never use this place again!!!!
8 years ago (04-04-2017)
Something really wrong with the store? The store feels hot.I love shopping Sears store but what really bothers is employees are checking you out in case you going to rob the store.The store is so slow.
8 years ago (09-07-2017)
They do not have what site says. Said They would send someone to help me; did not. They are becoming lib and do no supported Pres. Trump. Rudiest asst manager I have ever seen. If only he had listened. Was trying to politely tell him why I was not going to come back.
8 years ago (12-02-2017)
We bought a refridgerator in October if 16. The ice maker quit working in December and they have fixed the issue 5 times. finally they said after being on hold for 3 hours to go to the store and get a warranty replacement. been to the store 4 times now and today fighting again and standing around. here for another hour and no one can figure this out even with a case #. Dear God I hate to see sears go out of business but you wonder why.
8 years ago (22-03-2017)
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