Sears

Reviews, get directions and contact details for Sears

About

Sears is a retailer that can serve all of your shopping needs and provide great offers through our Shop Your Way Rewards program.

Address: 301 Mount Hope Avenue, Rockaway, NJ 07866, USA

Phone: (973) 989-7200

Website

State: New Jersey

Zip Code: 07866

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Reviews

I have just had one of the worst experiences with a store. We were told to pick our glasses up Wednesday so my wife left early from work to make sure she got thee before the store closed at 7pm ... she did at 6:30pm, and there was no one there and the store was closed. Next day I went back down there at noon and found once again the store was closed. So I called for the store manager and she came out and just informed me that there was nothing she could do as it wasn't owned by Sears.  I pointed out the big sign in front of the store that says "Sears Optical" but then she informed me that it didn't matter what it says there was nothing she could do except give me a phone number to call as that was what her regional manager had told her to do. So now I have a home phone number of a company I have never heard of which I called and a lady answered and denied this was the right number... she obviously doesn't know cell phones make records of the called number.  So eventually I get the store manager to do something and she calls a number (not the one she gave me) and gets hold of someone from the actual company that owns "Sears Optical".. She then just says I have a very irate customer and passes the phone to me. I tell this man that I want to know what is going on and he says that the man who works there (apparently only employee as they are not sears) left early yesterday because of a bereavement. I pointed out that was sad but asked him "do you have a plan for his absence?", to which he replied "I guess I could try and get someone from another store." which is perhaps something that should already have happened instead of me standing here calling him. I insisted he take my name and number so he would call me back and tell me how he was going to get me my glasses that I have already  paid for ... and of course I heard absolutely nothing. The Sears store manager, the Sears Regional Manager, and the owners of the Sears Optical (which I state again isn't Sears) are probably the worst collection of employees I have ever come across .... do not shop at Sears for two reasons 1. Sears is terrible and 2. It may not even be Sears.

 8 years ago (06-07-2017)

Sears got me to sign up for their whole home warranty by making it sound so good. The companies they use for service once they find out the service is thru Sears whole home warranty they do not take the job seriously. Companies that great reviews do NOT do the same quality service for Sears warranty plan clients. Also, if anything does need to be replaced in the home, ex. AC central air unit, you will expect to pay at least the cost of the unit. Plus, I had to get my lawyer to talk to company that handles the insurance for Sears. They refused my claim. I was without AC the whole hot summer then finally after my lawyer got involved it was finally replaced at the end of August and I paid over $1500. So what is the $64.99 (NJ people pay tax so it’s a little more) you pay for nothing. When a company came out to do my annual service for my furnace, they just looked at it and said it was fine and left. I am new to being a home owner so I didn't know. I am finding out along the way. Do NOT bother with the Sears Whole Home Warranty plan or ANY plan they offer. You would be better off putting the money you pay for the plan into an account for home repairs.

 8 years ago (26-03-2017)

I wished i didn't have to press any stars. I had a bad experience couple of weeks back when an employee told me "he was off the clock" not to ask him any questions, when i just needed directions to find an isle. Now we purchased a work bench, that was smaller than wanted since they discontinued the SS top. When we got the receipt, they gave us the date when it'll be ready for pick up (a month later! Never was told this during the purchase) Called to cancel 2 days later, since it's pointless to wait for something that long that isn't what you originally wanted. Called the store no answer, called the 1-800 CS number, was told i had to go back to the store but they were able to find someone over the phone. Next, i had the unpleasant experience of speaking with "Rocky" who was chewing in my ear the entire time, was RUDE, unhappy to help, sarcastic and had 0 customer service skills. He enjoyed arguing over the phone with me, I repeatedly asked him to let me speak to someone else who would be less bothered to assist a customer but instead he would just ignore me and go silent on the phone. Least to say, I regret opening their card and regret any business I've given them in the past.

 8 years ago (11-04-2017)

Bought tires at Sears in Rockaway.  What a nightmare!  Wheels wobbled after I left the store.  When I went back and complained that the tires we're balanced right, and that it was a waste of my time having to go back to the store, he had the nerve to tell me "it wasn't like we blew your car up".  I them asked for the manager who was just as bad.  He had the nerve to say to me that "sometimes these things happen".  "It's just unfortunate that they just happened to you".  I then contacted the corporate office and spoke to the district manager who said he'd take care of it but I have no idea what he did.  Sears used to be reputable....not anymore!!!

 9 years ago (18-10-2016)

lets just put it this way I dont know how much longer this place is gonna stay in business

 8 years ago (12-02-2017)

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