Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 3000 W Deyoung St #500, Marion, IL 62959, USA

Phone: (618) 993-4800

Website

State: Illinois

City: Marion

Zip Code: 62959

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Reviews

Worst customer service EVER!!!!!!!! Was delivered the wrong refrigerator and they won't take it back. My mother is 72 years old and was buying the best fridge she was ever gonna have, but not now. She has a bad back and didn't want to be bending over a lot to look for items, but now thanks to you guys she'll have to deal with it. Awesome!!

 7 years ago (14-02-2018)

The best place for general auto maintenance!! I hate that they're closing; their associates are always so kind & helpful.

 7 years ago (04-03-2018)

I was absolutely livid earlier today at the store.  My husband and I recently moved into our new apartment, and were going to Sears to review the prices and their mattresses.  Admittedly, we are young, and maybe we misunderstood.  My husband has severe back problems due to his job, so when we saw a mattress with a remote on it we were conflicted to try it out before dropping over 900 on the mattress.  At first a sales associate walked past us, to which my husband tried to get her attention by saying "Hello".  She proceeded to walk away, RETURN WITH A MANAGER, AND ASKED US TO "PLEASE NOT PLAY ON THE MATTRESSES".  I am still livid!  We are a 25 and 26 year old couple.  I can assure you, we were not "playing" on your mattresses.  All in all a disappointment, and would definitely look for better mattress prices at Sam's Club in Marion.  Or maybe one of the Prime Time Rentals around town as well.

Signed, a very unhappy customer.

 7 years ago (03-08-2017)

My husband and I just bought a new washer and dryer. It took 3 weeks to come in. That's ok. We picked them up and took them home. My husband was getting them in the house when he found the dryer didn't come with a plug. I thought that was funny and had to be a mistake. I called and was told NO it didn't come with a plug-in. WHAT? If I buy a blender does it come with a plug? I was told that a plug would be $30:00. I guess the young man who took my $950:00 didn't think to ask if I planned to plug it in. Later my husband found out the washer didn't come with a hose. The women on the phone didn't what to tell me that. I politely told her we wouldn't be back.

 7 years ago (27-08-2017)

POOREST CUSTOMER SERVICE I HAVE EVER RECEIVED IN MY LIFE!!!!! I tried to EXCHANGE, not return, EXCHANGE some items we received as a gift this past week and was told I could not even exchange these items because it was past the 30 day return policy. Mind you, the 30 days was up TWO days ago!!!! So even though I didn't purchase these items and could not have returned them any sooner than now, I am now stuck with these items and the person that bought them just wasted $75 on stuff we cannot use! Most ridiculous thing I have ever experienced. I work in customer service and DO NOT treat my customers the way I have been treated today!! I will NEVER shop at Sears again and I will tell everyone I know to quit shopping there as well!!! We will go to another company that appreciates our business and does whatever they can to accommodate us!!!

 8 years ago (21-05-2017)

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