Sears

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Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 1 Chesterfield Center, Chesterfield, MO 63017, USA

Phone: (636) 532-8600

Website

State: Missouri

Zip Code: 63017

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Reviews

I went to buy an outdoor furniture on 09/04. Showed sales person the price on sears app and he got the confirmation from his supervisor to match it. Measured the size to carry on my SUV and when I was ready to purchase an arrogant store manager came in and said he wanted to see on the website. Well item was not showing in the website because it was no longer available. I showed him on sears app and told him that salesperson and his supervisor agreed to match it. He rudely said in front of his subordinate "I am the store manager and I make the decision". No wonder customer is flying away from sears and with the kind of store manager sears employ, it wont be long when they shut down the store. Good luck whoever is buying at this store!!!

 8 years ago (06-09-2017)

Purchased one of their top of the line edgers from sears in chesterfield Mall. First one we purchased was used so returned it same day. Second one started to not run properly after second use. It kept shutting off when we started edging. Went to exchange for another one but they have a 30 day policy and we were 14 days past that. 45 days ago. They had one of their techs in the parts dept look at it. Came back said it worked just fine and they put CLEAN gas in it. (We always use clean gas) they stated it started right up. Our PROBLEM was not that it wouldn't start but to stay started. We took it home went to edge and same thing kept happening. We are trying to edge grass as we are having a grad party the next day so we were told to take it up to St. Peter's location to have it looked at but hey they're closed today. Sucks to be us doesn't it. Their main concern is Sears can't afford to return everything that comes back broken. Well I hope Sears is still in business considering their managers are being paid too much to their lack of management skills. Hey businesses Customer Service is Key!!! It's not like we were asking for anything they couldn't take care. What has happened to the quality of sears products. Craftsman used to be the name for excellence but not anymore.

 8 years ago (29-05-2017)

Went to do a return with Receipt. Was told product had to be returned within 30 days of purchase no refund or exchange could be given

 8 years ago (02-10-2017)

Only 2 employees working the entire floor. Prices were not correct in the computer.  Checkout took forever!

 8 years ago (11-09-2017)

This place was not very appealing and old. At night, the lights aren't on in the parking lot of Sears and makes it look like the mall is dead.

 9 years ago (17-09-2016)

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Reviews, get directions and contact details for Sears

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