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Sears

  1. California
  2. Cerritos Store

Reviews, get directions and contact details for Sears

Sears

About

Sears Fun Family Rocks!

Address: 100 Los Cerritos Center, Cerritos, CA 90703, USA
Phone: (562) 403-8600
State: California
Zip Code: 90703


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Reviews
You will enjoy shopping in this store. Neat, organized, and friendly. This was my review in 2015 and I rated it four stars. I am changing my rating to 2 after the experience on the black Friday 2017. There was a saying "the big fish eats the small fish" which was true but now "the fast fish eats the slow fish". Hope Sears understands it......! I picked up two pair of shoes and waited over half hour to pay at the register. The cashiers were too slow and the line was not advancing. Then I saw a sign that displayed "for online customers". I was very hopeful and started to place the order on-line on that computer terminal. Unfortunately, the computer was slower than the cashier. After trying for another 15 minutes, I left the shoes there and walked out. Came home and ordered on-line. Two hours later, I got an email that the on-line order needs attention and I must take action immediately. I called the number given but the customer service person was not helpful. He said that he is working over time because it is holiday. If I have an emergency, he can help. I mentioned that my on-line order was returned asking for follow up. He said to call Monday-Friday 7.00 to 5.00. That means I may not get the Black Friday deal ($10.00 off per pair). I have a feeling that unless Sears management do something to improve the situation (slow cashiers), the company will not recover from its pathetic condition. Hope someone reads it and improve. Shops such as Samsclub offers mobile checkout to speed up.
7 years ago (25-11-2017)
Great they just hung up the phone twice if you don't wanna work stay home
7 years ago (24-11-2017)
Super long line for check out, had to almost run after one of the 3 staff members I saw in the whole store to ask something. Staff is kind but the store seems to be frozen in all ways.
7 years ago (04-11-2017)
Lines for check out were ridiculously long and the cashier did not know how to look up my email address to check for points. Needless to say we held up the line (which was already long) and she ended up giving me someone else's points because she couldn't find my name. To top it off, all the registers on the 2nd floor were closed.
7 years ago (21-08-2017)
Great prices but very slow checkout. Need more Cashiers.
7 years ago (13-09-2017)
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