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Sears

  1. Illinois
  2. Des Plaines Department Store
  3. Niles Store

Reviews, get directions and contact details for Sears

Sears

Story

Sears is a department store featuring Craftsman tools, Kenmore appliances, mowers, electronics and the latest clothing styles for the whole family.

Address: 400 W Golf Rd, Niles, IL 60714, USA
Phone: (847) 803-7500
State: Illinois
Zip Code: 60714


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Reviews
I always get good deals on good quality products and clothes. Buy online and pick up items without even getting off your car, they bring it to you
8 years ago (11-12-2017)
They have TERRIBLE customer service. I've been calling over and over about an order and left messages and nobody will return my phone calls nor pickup the phone.
8 years ago (07-12-2017)
Usually a mess. Quality and quantity of items in stock has dramatically decreased from the years past. Shopping here will make you realize real quick why Sears is bankrupt. A lot of overpriced items. I don't see it staying afloat much longer being attached to Golf Mill mall which itself is way past its prime and dead.
8 years ago (31-07-2017)
My experience started out with calling in to schedule in oil change at 6:00 PM. I got there at 5:45 PM, and they took my car right away. I ended up sitting there and waiting as customer after customer came in after me and left before me, also for oil changes. I began to wonder what was going on while I was there. At one point, I heard them take my car out and accelerate it pretty fast around the building. At about 7:30 PM, they finally told me my car was ready. The guy said "Sorry it took so long, we had appointments". After leaving, it started getting harder to shift. The clutch pedal would go all the way down to the floor and not come up by itself. I called in to report the issue and the employee said "Stuff happens all the time, I changed a dome light and all of a sudden the car had exhaust problems". I don't care about someone else's problem... you guys had my car for 2 hours, accelerated it hard around the corner when you "had to pull it around for additional checks" I get my car towed to Sears because the manager said they would inspect it and see what could have happened and that he would give me a call back. I called in later that day and they said the manager had left for the day. The next day I call in and the employee says "He won't be here until Friday, he called off sick". He called off sick from Tuesday through Friday? On Wednesday, I call in and an employee said Sears was not going to do anything because they did an oil change and wouldn't effect that portion of the vehicle. "Ok, I get an oil change isn't going to affect that, but the employee drove my car fast around the building. Was that necessary?". The employee told me "Well we have to pull the car around the building to bring it to a different bay for different checks". Different checks? I thought I told you I just wanted to get an oil change? After about 2 minutes, the employee started getting loud with me and kept interrupting me every time I tried to talk. Wednesday after I get off the phone with the rude employee, I decide to call corporate for Sears auto Center and open a claim against the Auto center. The representative mentioned she would contact the Store Manager and have them reach out to me. I called back twice and here we are on Thursday of the next week and still no word back. Not one call from either corporate or the store manager? On the first week after dealing with the rude employee and contacting corporate, I ended up paying $170 to have my car towed since insurance would not cover the cost after towing it to Sears. I am still waiting for a call back from corporate and have heard nothing. This is the absolute worst experience with any retailer that I have ever dealt with. Vision Statement: “To grow our business by providing quality products and services at great value when and where our customers want them, and by building positive, lasting relationships with our customers.” "quality products and services" - Quality is missed by how they told me 6:00 pm would work and how my car was treated. Would you, as a Sears employee, bring your car to someone who is smoking inside of the garage they are working in and speeds around the corner with your car just to "pull it around"? "Great Value" - Sears offers groupons, so there is opportunity for cheap service, IF it is done right. An oil change takes the average shop 15 to 30 minutes. I was there an additional 1h 30m or more than that. It would be quicker to figure it out myself next time. "Building Positive, lasting relationships" - I was scheduled at 6:00 PM, and other appointments took priority which caused me to stay until past 7:30 PM when I showed up at 5:45 PM. Explain from the start that there are other appointments and that it can cause an hour or two delay so the customer knows what to expect. Don't tell them "Yeah it's fine bring it in we will get it done". When I called in to check what was going on with my car, I got one of the rudest employees I have ever talked to in my life. I have never had someone interrupt me when I've been upset until now.
8 years ago (09-06-2017)
Every time I go to Sears,there is a long line! Just to buy 1 item could take half a day! Its frustrating !!
8 years ago (19-10-2017)
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