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Sears Outlet

  1. California
  2. Palmdale Hardware Store

Reviews, get directions and contact details for Sears Outlet

Address: 320 W Rancho Vista Blvd, Palmdale, CA 93551, USA
Phone: (661) 267-1264
State: California
Zip Code: 93551


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Reviews
Love this place!! The people here are great and are always ready to help.
9 years ago (07-06-2017)
ordered 6 appliances, delivers only on tues. Had workers scheduled to accept delivery and install. No call, the workers in the house didnt hear anyone, no delivery. Sears stated they knocked on the door and had the wrong #. On my 1 day off a week, I had to drive out to palmdale from West hills to pick up 3 appliances in my truck for them to install. Remaining 3 appliances to be delivered in 1 week, on Tuesday. I call everyone to make sure I have a delivery window and am on the list to deliver. Delivery window 1-3pm, they show up at 1230, they call the right number, but only bring 1 of the 3 appliances, a refrigerator. The delivery guy asks me for all 5's on a phone review if I were to get one, I tell him I'm going to blast him and sears, and the delivery company if anyone calls. No one called. I call searsoutlet, "sorry but cant ship til next tuesday, unless you want to drive back and pick them up..." Which I dont have time to do, so I plug the fridge in, every 30-45 minutes the compressor makes enough noise to wake up the neighborhood for about 15-30 seconds, not a quiet hum, but a loud metal on metal grind. I call searsoutlet and say the fridge I just purchased isnt working right please send out a tech. "that will be $100 for the service call plus parts/labor" I said I just purchased the fridge, she said "you should have bought the warranty. So I buy the warranty on all the appliances, roughly $170/appliance, more for washer/dryer, less for dishwasher (2yr), and the manager says she will expedite a service appointment to have the tech come out and fix the fridge tomorrow. So I just got the confirmation email from Sears home services stating I do not have warranty coverage and its going to be $100 to send the tech out + parts/service. So I call them up and the worker on the phone says I do not have a warranty and cancels my appointment. I call sears outlet up... unable to call b/c line is busy... So basically I spent roughly the same/after warranty as I would have for new appliances, I've been stood up twice and out $ for paying guys to be onsite to install at time of scheduled arrival, twice, as well as time taken of work and taken time from my day off of work, I have spent probably 10 hours in total dealing with sears outlet short comings. Sure they are friendly on the phone, but if I was the manager of this store I would be embarrassed. Myself, I'm a doctor who owns 5 urgent cares, and could not imagine treating people like this, or running a business this far into the ground... By the way, Sears outlet answer to my complaints, a $50 gift card. Way to take accountability...
10 years ago (24-02-2017)
Very helpful
9 years ago (05-07-2017)
This store is very clean and organized with a large selection of kitchen appliances. Awesome customer service and service with a smile - Mary sold us a $1,500 cook top for $920 out the door. Stainless steal 5 burner, pro line - whoo, hoo!!
11 years ago (07-02-2016)
Great prices
9 years ago (24-04-2017)
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