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ServiceMaster Of Tacoma

  1. South Tacoma
  2. Lakeland South Laundry

Reviews, get directions and contact details for ServiceMaster Of Tacoma

ServiceMaster Of Tacoma
Address: 5111 S. Burlington Way, Tacoma, WA 98409, USA
Phone: (253) 330-8358
State: Washington
City: Tacoma
Zip Code: 98409


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

related searches: ServiceMaster DSI, ServiceMaster Restore, 5111 S Burlington Way Tacoma WA, ServiceMaster Restore near me, ServiceMaster mcallen tx, Restoration Residential Services, Restoration services, Service Master residential
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Reviews
Day 1 - My insurance contracted this company for water mitigation at my house. They told me they would arrive between 6pm-8pm. It wasn't till 945pm until they showed up. Two people showed up at the house and took their time looking over the damage. One of the two employees went back to their van and went to sleep. The second couldn't measure the room correctly like he was new. Nobody went under the house after I indicated multiple times that water was under the house too and vents were soaked. This guy simply put a dehumidifier up and left (after spending 2.5hrs doing nothing except measuring a small kitchen area). During this point I indicated that they need to ensure no nails can be left on the floor due to my pets and my 14-month old son. He gave me a big lecture on how they always clean up 100% and never leave nails on the floor... (After leaving a piece of trim with multiple nails sticking out himself) Day 2 The following day people came out to demo the floor and get it dried out. These people showed up 3 hrs later than I was told they were going to be here. These individuals were friendly and worked fairly fast. After tearing the floor up and disinfecting the floor they left not informing us on what else was going to happen. The major downside on this date was the unnecessary cutting into ventilation under the house causing more vents needing to be replaced. They could have easily been removed properly and put back in place if no water was found. Day 3- The following day a new person showed up unannounced and demanded to enter the house to inspect the equipment and measure the water levels in the floor. I was literally leaving the house when he showed up and told him he had 5-10min max as we were already late. He was extremely rude and said he would need at least twenty and demanded we allow him in. I told him to come back the following day after 3pm. Day 4 -The next tech called and informed me he was 45min out. He showed up when he said he was and took 10min to do what he had to do. He then simply said the floor should be good the next day. Day 5-. Another tech showed up and informed me that water mitigation was completed and "cleaned" up. After giving him instructions again that nails need to be cleaned he still left over a dozen nails on the floor. This has been by far the worse customer service, quality of service and experience I've ever had with a company. If your insurance recommends them or calls them, request your insurance to use a different company as these guys are completely dishonest, late, overly destructive, and lazy. You won't get the same technician when they come out and definitely can tell the employees hate their job and atmosphere of the toxic company.
8 years ago (12-03-2018)
From the minute they arrived, the Service Master team displayed exemplary service! Without exception, every member was understanding, compassionate, and helpful. Michelle, the project leader, was quick to reassure me that she understood my apprehension and fears and would treat my belongings as if they were their own. She also took the time to explain the process to me and listen to my questions. She provided valuable advice and reassurance when I was feeling overwhelmed. The care the entire team took in wrapping each item, packing and labeling each box was nothing short of amazing. They were careful to protect even the most delicate of items. My husband and I had a good laugh when he carefully unwrapped several layers of packing paper that had been nestled in a bed of padding and discovered a large "dinosaur" rock my granddaughter had painted for her younger cousin. Now that is compassion and great service! Thanks to the entire ServiceMaster team! You ARE ambassadors of customer service!!!
9 years ago (04-11-2017)
They were very courteous respectful and hard workers I highly recommend that!
8 years ago (26-04-2018)
Customer service was exceptional. John and the other reps made everything easy and understandable. They walked me through everything they were going to do and did what was expected. Great experience and strongly recommend
9 years ago (26-11-2017)
When my dishwasher dumped its load of water on my wood floor, it was horrible. Service Master was great to work with, they responded quickly and got the dryers set up to help mitigate the damage. Kept me up to date on the process and the following steps. I also take professional training classes through them, always come away with valuable, usable information.
9 years ago (04-10-2017)
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