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Reviews, get directions and contact details for Shoe Carnival

Shoe Carnival

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Get shoes, boots, and sandals for the whole family at your nearby Shoe Carnival at Skyway Shopping Center in Helena, MT


For a fun and exciting shopping experience, check out the local Shoe Carnival shoe store located at 2005 Cromwell Dixon Lane in Helena, MT. Our unique approach to shoe sales combines advertised regional and national sales, along with in-store only limited-time sales to give our customers unbeatable deals. With these exciting sales always being announced over the microphone in your hometown shoe store, you will find brand-name styles for the whole family at incredible prices!


We carry a broad array of women’s shoes in Helena, MT, including women’s boots, sandals, and heels! We offer a variety of men’s shoes, from men’s dress shoes to steel toe boots. Shoe Carnival boasts a wide selection of kids’ shoes at affordable prices, for all ages and stages. We also carry handbags, backpacks, and other accessories to complete your new look.


But, best of all, we carry athletic shoes and casual sneakers for the whole family by the brands you love: Nike, Adidas, Vans, Converse, Puma, and many more!


Products and promotions at your favorite family shoe store are changing all the time, so be sure to stop by the local Shoe Carnival today (and come back often) to find a great deal on new shoes!

Address: 2005 Cromwell Dixon Ln, Helena, MT 59601, USA
Phone: (406) 443-2120
State: Montana
Zip Code: 59601


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Reviews
I have never written a bad review before, but I have also never felt so disrespected as a customer, so here goes; (yes it is long : ) ) I purchased a pair of sandals on 7/28/17. The following day, I decided I did not need them a the moment and wanted to return them. When I pulled up to the store, I realized that I did not have my receipt. I looked on my phone at what I believed was the Shoe Carnival "Return without a receipt policy", which I apparently misread; I believed, that you could return the item with the original form of tender. When I told the employee at the registers this (I believe she was new and being trained) another employee (who stated she was the manager) stepped up and said, "Nope, we will not take these back without a receipt, we will only do an exchange." I began to tell her that I read on line that all you needed was the original form of tender, but never had a chance to finish my sentence. She immediately became defensive and stated " It says it on the receipt" at which point we both said "I/you don't have the receipt". She then began pointing to signs and loudly stating well it says it here, and there etc. I became very uncomfortable at this time and told her I did not want to argue and that she did not need to point out the policy to me. She then asked if I wanted an exchange, I said no and left the store. As I have been in customer service for close to 40 years I was very upset and decided to phone the store to express my displeasure, which I suppose was not a wise decision. I began by stating that I too worked in customer service... (and, although I did not tell her this, am in my 50's so chances are I have been doing it longer than she has been on this earth). Once again, before I could even finish my sentence, she began speaking over me, stating that she too had worked in customer service a "long time" and had learned how to deal with "customers like me". Clearly this is not the case; being disrespectful has not place in a regular conversation, and without question does not belong in a conversation with a customer. Ultimately, I did find my receipt, return to the store and receive my refund. She was pleasant at this visit, but the damage is done. I do not know when it started to be okay to treat others this way, especially in a customer service situation. In all my years, I have never done this nor I have I seen this done. All that said, I will not shop at Shoe Carnival again. I realize that I am only one person, but you have to wonder, how many have been treated this way and said nothing...
8 years ago (29-07-2017)
Huge selection & good deals. They always have stock in sizes. Staff are super friendly & helpful!
9 years ago (04-09-2016)
Great price on shoes
8 years ago (24-09-2017)
My wife loves this place.
8 years ago (23-05-2017)
I got a great deal on shoes for my kids here today! The staff was super friendly and helpful as well! Highly recommended!
11 years ago (19-08-2014)
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