Shoe Diva

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Address: Sioux Falls, SD 57106, USA

Phone: (605) 362-6887

State: South Dakota

City: Sioux Falls

Zip Code: 57106

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

BUYERS BEWARE!!! I bought a pair of $150+ Uggs for my daughter for Christmas and they were a size too small. When purchasing I specifically asked about their return policy and they said they don't refund but they will give in store credit. Today Shoe Diva refused to even let us exchange for another size. Some crap about 10 return limit. That was 6 days ago. They told us to try and sell them online. WOW! Are you kidding me? Never will ever do business here again... Lying by omission is still lying! ! 

 11 years ago (16-01-2016)

I had a new pair of clogs that were defective/faulty and only worn twice when the left shoe  opened up where there wasn't any stitching (? lack of shoe glue holding it together).  I stopped in the store and the 3 gals seemed friendly and acted like they could help me but the employees just wanted me to bring my shoes back to deal with the store owner.  I talked to the owner via the phone a couple hours later and she reported at me saying that "sales were final!"  When I asked her if she would pay for the repair at John's Shoe Repair she became even more short with me.  I told her if my sale was finial then "that was my FINAL purchase ever at her store. " I'll size my young daughter there and purchase our shoes elsewhere.  I told the owner I purchased local from her and that I will leave negative feedback for her lack of willingness to help me.  She told me she would contact an attorney against me.  I am not giving any slander against Shoe Diva.  Slander is the action or crime of making a false statement damaging to a person's reputation.  This story is what really happened to me. Lucky for me I have a sweet husband who contacted the maker of the clog directly and they will repair my shoe for free.  Purchase shoes where you will get better service.  I called back and told the assistant manager not to give false hope to customers that Shoe Diva will help them with a defective shoe.  The assistant manager was nice and apologized for my experience!  Scheels is always helpful with repairs or customer concerns.  I can't recommend Shoe Diva to anyone!

 12 years ago (13-12-2014)

I have been to the store a few times&they were very nice&helpful :)  My dad bought me a pair of birkenstocks once for christmas 2 yrs ago&i went in a few weeks ago&they helped me again..but to help me find something different but cute :)  They were VERY VERY helpful :)  I would DEFF go back to the store :)

 14 years ago (23-10-2012)

Bad,  won't even take returns

 10 years ago (05-08-2016)

I made a purchase here and when I tried to return the purchase 1 day later, a sign on the counter was flipped around a I was told that there were no refunds under any circumstances.  The store kept the shoes and told me I could call the manager the next day, which I did.
The manager was the most rude to me that I have ever been treated.  She lied to me about there being a "corporate" office that made the policy, told me I was viewed on tape and I was acting unacceptably (?), and that she told me about the policy when I purchased the shoes, (out right not true).  Finally, I was told to kindly never step into the store again and hung up on.
I have worked in retail for many years and am never rude and have never abused returning items.  I have also never been lied to and treated so poorly.

 17 years ago (19-05-2010)

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