Smart Financial Credit Union

Reviews, get directions and contact details for Smart Financial Credit Union

Address: 3201 W Davis St, Conroe, TX 77304, USA

Phone: (713) 850-1600

Website

State: Texas

City: Conroe

Zip Code: 77304

Opening Hours

Monday: 9:00 AM – 5:00 PM
Tuesday: 9:00 AM – 5:00 PM
Wednesday: 9:00 AM – 5:00 PM
Thursday: 9:00 AM – 5:00 PM
Friday: 9:00 AM – 5:00 PM
Saturday: 9:00 AM – 2:00 PM
Sunday: Closed

Update Info

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Reviews

After 14 years its time to say Good Bye! My account was compromised TWICE within a month and the branch manager told me to stop buying stuff online. I had a $200+ transaction that Smart CU REFUSED to credit back saying that it wasn't fraud because I had an account with them. I have an account with Amazon too but you had no problem crediting back the smaller transactions. Your customer service is TERRIBLE, Your phone system DISCONNECTS PEOPLE AFTER waiting on hold for OVER 15 MINS. Your Social media manager is an idiot. After I went to the branch to dispute the charges on my account, I received a new debit card at the branch that day but received THREE DEBIT CARDS IN THE MAIL afterwards. You NOW want to tell me that you will place a HOLD on my PAYROLL CHECKS and told me that if I didn't like that I could deposit them at the bank. But they give me HELL at the branch because when you do a mobile deposit you endorse the check "FOR MOBILE DEPOSIT ONLY" and when I go to the branch they say they can't accept it. 
You still have not fixed your "SUBMISSION ERRORS" on your crappy phone app. I keep getting told that "Someone will get back you you on that" and it STILL HAS NOT HAPPENED. I would call but I have better things to do than wait on hold because your hold times for the last 4 months have been OVER TEN MINS but I can't reach anyone because after 15 mins I get transferred to a voicemail box that is not monitored. But you don't care... do you?

 9 years ago (03-12-2017)

Went in to set up a savings account for my son, waited 30 min and was never seen while tellers stood around talking amongst themselves. Then tried to set up an account online and after months I still haven't been contacted. Even gave my current account info to be withdrawn which the max and min amount they would allow was $5 (was wanting to deposit $500) I guess they don't want my money so I will take my business to another union.

 9 years ago (28-02-2018)

My mother was given an OUTSTANDING auto loan, despite not having the best credit. They also offered me a auto loan for 3% apr, even though I'm still in college. 

We purchased a new Honda through them. They found the car we wanted (we were rather picky about our selection) and they found it for us, and they did the haggling for us. We save about $2000 through them. They even knocked the $350 tint job to $250. 

For my mom's most luxurious vehicle, she is paying the least amount monthly than any other vehicle she's had. Their auto insurance is incredibly cheap. We're paying half the price of what Geico charges for full coverage.

If you complain about their occasional long wait, then you don't understand how a credit union differs from a bank. Their low cost makes up for the wait.

 10 years ago (09-05-2017)

Great service, when you finally get someone, the hold times are extremely excessive.

 9 years ago (29-11-2017)

Always busy in the teller had to wait a long time

 9 years ago (02-12-2017)

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Smart Financial Credit Union

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