Smart Gym

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Address: 13802 N Scottsdale Rd, Scottsdale, AZ 85254, USA

Phone: (480) 824-9013

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State: Arizona

City: Scottsdale

Zip Code: 85254

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Reviews

I wish I could give this company zero stars. They are thieves and run a unsafe environment for children. I came in September to cancel my membership because a care worker in the daycare traumatized my child to the point where I couldn't even drive by the gym with out him freaking out and crying. I asked my four year old what happened and  the only thing I could get out of him was that she forced him to take pictures. So I could no longer use the gym anymore (the classes are great so I guess that justifies their one star). When I went to cancel they tried to convince me not to and once I explained to them they said oh no worries sign here and We will take care of it. Come November they are still charging me!!! They have charged me three times since I canceled and when I call in they told me that they have a new it system and they will have to call me back. I can't believe they are this inconsiderate considering it was their worker that made me have to leave the gym. I feel like charging when you leave this gym seems to be a trend with these people maybe they think that considering the area no one will notice if they just slowly bleed your bank account.

 7 years ago (15-11-2017)

My personal trainer, Mo, is great. He put together an eating plan, gives me great guidance, workout regimes, and really cares about your advancement. 

However, the actual business is ridiculous. They (not the trainer, who just shows up to work out with you) overcharged me 180 bucks, and seemingly cannot refund that. I am literally paying almost $400 a month and they seem NOT to care.

Also, the 9.99 fee comes with many other fees attached. I was once told that since this is Scottsdale, we get charged more. A lot of the other programs seemingly have disappeared to  make way for a $70 a month XGT. 

Trainers are great, who unfortunately have to deal with a bunch of clueless front office folk.

 7 years ago (18-11-2017)

Never informed us with email or phone call they were closing shop. Very unprofessional from the red headed bastard owner !

 7 years ago (10-02-2018)

My experience at the Smart Gym in Scottsdale has been by far, better than many facilities I have joined. I recently joined the gym, but due to a work reassignment, I had to cancel my membership.  I paid in advance and though I am leaving before the expiration of my terms, the manager was very accommodating and treated my situation individually and not as just revenue.    

Every day I was greeted upon arrival and departure!  I believe the patrons are courteous because of the tone established by the management and staff.  Amazingly clean and well maintained!

Other facilities will certainly be measured by the standards of the Smart Gym in Scottsdale.

 8 years ago (25-04-2017)

The customer service at smart gym is awful. They charged me a cancellation fee, even though I never renewed my contract.

 7 years ago (11-12-2017)

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