Mountainside Fitness Desert Ridge

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Story

Mountainside Fitness is the largest locally owned fitness center chain in Arizona boasting 16 fitness centers throughout the Valley. As the leading fitness destination in Phoenix, we strive to provide our members value through 80 group classes weekly at every location, engaging childcare you can trust, state-of-the-art equipment, clean facilities, and of course, towel service. Simply put, Mountainside Fitness is your second home. We’re here to support you, from your heath & fitness journey to family fun. Because that’s the Mountainside Way.

Address: 4355 E Irma Ln, Phoenix, AZ 85050, USA

Phone: (623) 266-3111

Website

State: Arizona

City: Phoenix

Zip Code: 85050

Opening Hours

Monday: 4:30 AM – 11:00 PM
Tuesday: 4:30 AM – 11:00 PM
Wednesday: 4:30 AM – 11:00 PM
Thursday: 4:30 AM – 11:00 PM
Friday: 4:30 AM – 9:00 PM
Saturday: 6:00 AM – 9:00 PM
Sunday: 6:00 AM – 9:00 PM

Update Info

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Reviews

So glad to be back at Mountainside! My husband and I left when we moved and switched to LA Fitness. The problem was... LA Fitness' kid's club was closed all the times I wanted to go :(  Also there wasn't a large selection of classes available which was very frustrating to me. So we decided to come back to Mountainside and I can't fathom why we didn't find it worth the extra 10 min drive in the first place! Kids club 8 am to 8 pm, immaculately clean facilities, and the rogue rig my husband has been missing.

I just want to add... so far staff has been super nice and helpful!

 8 years ago (26-01-2018)

Very, very disappointed with the membership services. Missed the cancellation cut off by just two days because I was bed ridden for more than a week. A freeze on the account will not work as I will need more time than allowed for a freeze. They refuse to refund any portion of what I paid. It's no wonder they have low ratings. I would not recommend this facility at all. There are much better gyms out there.

 8 years ago (28-12-2017)

I think that this place is a great place to workout.
Obviously, if you want to workout to a corporate gym expect a crowded and noisy environment. Logically speaking, you can't stop people from using their phones because nowadays it is necessary to be with your phone for emergencies, business and school transactions. 
The restroom for women is always clean except when these "queens of anything" didn't even know how to properly drop off their used towels.
The only thing that they need to improve is the number of benches/chair esp. the one for shoulder press. Management should do something about that. Don't assume that one shoulder press chair is enough, know the ratio of the machines vs. your customers.

I don't expect the workers here to smile all the time. I mean, they are not robots anyway. As long as they are doing their jobs and they are civilize.

If you want to be healthy and stay fit and mind your own business then join this gym. ❤😊

 8 years ago (23-08-2017)

I must say so far I agree with others about crappy customer service.. I've been to my share of gyms and have worked at one a while ago (and retail..) What they consider customer service there is unacceptable! 
I came in with a 3 months trial membership I purchased at Costco and gotten the most rotten attitude from a person in charge of membership basically saying you should have come talk to us before purchasing because we would have given you a better rate. Um.. we did come to talk to you and you didn't give us a better rate thus this trial membership. After he silently and cringe-faced signed me in there was no "welcome to the gym".. no "hope you join us after your membership expires, we'll give you a better rate".. not even a smile.. not even as little as thank you.. none of that. That's just not what you do as a membership sales person... Both my bf and I came in at separate times and we both agreed there is complete lack of customer service. This was my first impression and it's lasting.. I did come there to walk thru prior to purchasing the trial membership and as someone else mentioned they wouldn't let me as far as look ahead without signing the card. Well I don't mind giving my information if I'm signing but definitely not to be hounded all day by junk mail and calls. I agree with towels all over locker room on floors and witnessed a person using 3 at a time in a sauna and just left them there as if she's too good to clean up after herself. Not a gym problem per se but do have a more active staff for this. I'm not sure I'll be joining after trial, which is a shame because it is a beautiful facility otherwise and it doesn't have to be this way. 

 8 years ago (03-09-2017)

I love the gym itself. The sled, crossfit area, etc are great that other local gyms don't have. At least, what I have been finding. Customer service might as well be self-serve. Employees do not police the area- i.e. pick up rags, trash, put up weights, etc. There is one older guy that does, but all others lack of action overshadows his. There have been times were I have had to clear a workout area- rags, used sanitizer wipes, random equipment, etc.  I have also witnessed the same pieces of trash in corners for weeks on end. Several weeks ago, the decline bench was missing two major bottom bolts and several were so loose the whole bench shook. With the status of other machines and environment, I am under the conclusion that no one cleans the equipment let alone effin' does a maintenance check. Where are the managers? This is management 101. Hire me and I'll whip your punk employees into proper customer loving Mountainside Fitness ambassadors or send them packing and hire ones that actually want to earn a paycheck and have pride.

 8 years ago (17-09-2017)

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