Southside Moving and Storage

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About

Southside Moving and Storage is a full service moving company specializing in residential moves, commercial moves, and small business moves. 804-877-3100

Story

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http://www.southsidemoving.com/index.php?option=com_content&view=article&id=64

Address: 8014 Midlothian Turnpike, Richmond, VA 23235, USA

Phone: (804) 887-3100

Website

State: Virginia

City: Richmond

Zip Code: 23235

Opening Hours

Monday: 8:00 AM – 5:00 PM
Tuesday: 8:00 AM – 5:00 PM
Wednesday: 8:00 AM – 5:00 PM
Thursday: 8:00 AM – 5:00 PM
Friday: 8:00 AM – 5:00 PM
Saturday: 12:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Horrible beware! Sales lady on phone said they will be done in specific time. Then when the guy showed up to move they said all know this is going to take is double the amount of time. We call the lady back she said oh no they’ll get it done and five hours later they said they were gonna be charging us more money plus another truck fee which was never said to us in the first place. We tried to call back and let her know that they took longer than what she said and she did not answer and the next day got a hold of someone different and they told us that they wouldn’t do anything with a credit card until we called them back looked at my account and they took the money without even asking for permission. Will never use them or anyone else affiliated with them in the future. Beware beware you wear

 8 years ago (11-11-2017)

None of my furniture/tables/chairs or picture frames were wrapped with shrink wrapped as promised by the company. Many items were scraped and damaged due being stacked haphazardly on the truck without protection. I bought mattress covers to protect them, but one mattress still had a hold poked in it. Beware: in signing the contract you agree to a $500 deductible and reimbursement of only 60 cents on the dollar to what the damaged item is worth. I do not recommend this company.  My email complaint was not responded to.

 8 years ago (23-08-2017)

The movers themselves did a great job. They were professional and took care of our furniture without issue.

The problem is the company only gave them one medium sized truck to move my house for 8,000 lbs. of items... my weigh in was no where near the 8,000 lb. minimum and they were only able to get roughly 75% of my items in that medium  truck, so basicallly I had to take two more days and a uhaul on my own to move the rest of my items. 

If you say you're going to move 8,000 lbs. of items, that's your obligation. Not happy with a job incomplete.

 8 years ago (06-08-2017)

This place was awful.  not only did the do an awful job with our furniture.  they stole fire arms from our home.  one of the firearms was recovered several weeks later and the person is in jail. Beware of this company.  I gave one star because  I had to

 8 years ago (24-09-2017)

I would not recommend Southside Moving and Storage. Customer service has been virtually non-existent in my case.  My move was underquoted, understaffed and several pieces of furniture were broken and/or damaged. Concerns were addressed prior to the move with the Richmond sales rep, Brenda as well as on the day of  the move. To no avail. The movers-as well as another employee of the company-confirmed I had a two truck, 4 man move. What I got was one truck and three men, unfortunately, one of the men was ill and not much assistance with the move. 

After the move, I filed my claim, received the expected denial as I’d not purchased additional insurance. I had to call for the disposition of my claim. I then wrote a letter to the sales manager: Joe El-Attar. The letter is below. To date, I have received no response from Mr. El-Attar. I have initiated several phone calls to him and only twice has he contacted me-and both times I was not available to take the call. 

August 9, 2017
Dear Mr. El-Attar,
Attached you will find my original claim for damage sustained by my personal belongings due
to the negligence of your contracted crew and the mismanagement of my move in general. I
had hoped that a reasonable response would be received from your claim department, but as
with the majority of my interactions with your company, your policies and rules and definitions
were simply repeated back to me and no alternative solutions, apologies or empathy were offered.

Prior to my move I brought cube sheet concerns to the attention of your sales rep and dispatcher-
the number of boxes was listed as 10—I had at least 100. I was still underquoted and
understaffed. On moving day, my concerns were addressed by your sales rep advising me to
“take a deep breath”. The day of my 3 man move, one of the men was ill and essentially unable
to help for the majority of the day. At 6 pm with my damaged furniture, and quite a bit remaining
to be moved, I told the men I’d finish on my own.

I am asking your company to be accountable for the consequences of improper handling of
my property. I am a customer looking for a solution to a damage incurred by contracting with
your company. I simply want my items repaired and I feel it should be at Southside Moving and
Storage’s expense. 	

The antique hutch was broken even before we left my previous residence-your 
crew member told me and admitted it was his fault. My expectation was that my belongings
would be handled in a professional manner, following general moving protocol and procedures.
It was not unreasonable for me to expect that my antique hutch would be wrapped and
secured before the truck moved. It was not unreasonable for me to expect the same treatment
for my dining room table-blankets secured on the table would have prevented the scrapes all
the way around the table. The same holds true for my sofa—light colored or not, proper wrapping
and securing would have prevented the damage. This expectation also applies to the antique
sewing chest with the leg snapped off. IF your customers cannot expect for their belongings
to be handled in a professional manner, that should be made clear before signing any contract
or offering insurance coverage.

I request that you review my claim and the circumstances concerning the damage and offer a
viable solution to the problem, which in my opinion, is repair of my damaged items, Thank you
for your time and l look forward to hearing from you soon. 

9/22/17.  Still no response.

      
      
      
 8 years ago (22-09-2017)

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