Spring Creek Pharmacy

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Address: 280 Legacy Dr #102, Plano, TX 75023, USA

Phone: (972) 517-7900

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State: Texas

Zip Code: 75023

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Reviews

Absolutely love this pharmacy. Cindy is amazing. In and out in a mins and if you're a cash patient you can get small quantities of med at time. Plus cheap as all else 

 8 years ago (10-05-2017)

Small local owned pharmacy. The pharmacist was informative and friendly. Offered to order a product for me that they didn't carry over the counter 

 8 years ago (02-05-2017)

On August 25 my husband came in after calling to confirm that the pharmacy could indeed fill my script. We were told that you could which is why we choose this pharmacy. However, when he got there he was then told you could only fill 90 of the 180 pills and he should come back for the rest. He was charged for the whole script, bottle was marked for the whole script but was only given half. When I came back for the rest I was told she didn't remember doing that. There were no notes that she had done that and now I do not have the medicine I need and I can only assume the pharmacist kept the pills either for herself or to sell privately. Very disappointed.

After filing a complaint both on here and with the Better Business Bureau I received a call from the pharmacist that she found the rest of my prescription and that I could come pick it up which I did. I signed a hand written paper on a yellow tablet that I received the remaining 100 pills. 

Thankful she "remembered" and "located" my script. 

Additionally, on the Saturday that I went to pick up my second half of the script (when I was told they didn't remember doing that) the store opened 15 minutes late and while I was waiting for the store to open another patron said that they were closed 2 other week days that week without any notice or explanation.

10/26: today I received a call from the pharmacist explaining that she was very unhappy that I would leave such a horrible review where all her patrons could read it. She said she wanted me to take down my review or change it or she would be given no choice but to reply to the post with a picture showing my signature where the other half of the script was actually picked up.

Yes, I finally received the rest of the script I paid for, but not without being notified by the BBB that they had already contacted the pharmacy to rectify the situation, not before making 3 trips to the pharmacy to get what I called ahead to ask if they could fill and being told they could fil the entire order. 

And to the pharmacist, post whatever reply you'd like - with whatever picture you would like. The truth is the truth. 

STILL VERY DISAPPOINTED IN THIS PHARMACY!!!!  WOULD NEVER RECOMMEND AND WILL NEVER RETURN!!!!!

 9 years ago (26-10-2016)

Cindy and her crew are great!! They are always very helpful and friendly. My husband and myself are very grateful for her help in his recovery from a very serious illness. Thanks you Cindy !

 9 years ago (21-10-2016)

Always extremely friendly and working hard to get your perscription filled asap. Great price on vitamins too. 

 9 years ago (24-10-2016)

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