Sprint

Reviews, get directions and contact details for Sprint

Address: 120 Mall Cir Dr, Monroeville, PA 15146, USA

Phone: (412) 856-2982

Website

State: Pennsylvania

City: Monroeville

Zip Code: 15146

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

Lied about what the bill would be,  salesperson obviously only cared about telling me what I needed to hear so he can make his commission...completely untrustworthy..I do not recommend this location or sprint at all for that matter...tried to get customer service on the phone waiting 30 minutes before hanging up

Just went there at 1030 to try and get this bill taken care of, they are not even open yet. .everything else in the mall is except for them..this location is clearly ran poorly. .maybe upper management should look into this store

This has been the worse experience I have ever been through with a company...

 7 years ago (01-06-2018)

These people know what they are doing. Great Customer service. The manager there will make sure you get the best plan with best prices. Went above and beyond to explain what your getting and how it will save you money in the long run. I would recommend a friend to them. Thank You!

 7 years ago (16-02-2018)

Horrible service, especially from management. An associate didn’t process my paperwork before a special ended; therefore, they we trying to charge me full price. When I spoke to the manager, he made it as if was my fault the associate didn’t process he paperwork timely...he even laughed after I questioned him and asked if “he was being punked”. The last thing he said to me was that it wasn’t really a sprint store (huh?!) and they don’t have to honor the specials. I was done with this store after that. I called sprint and they told me that these stores are basically freelancers. But after hours of back and forth, sprint contacted the store and somehow got them to honor the special. For me, it was just the principle of the matter, I did what I supposed to do and shouldn’t have been penalized because of a lazy associate not processing my paperwork. I will never step foot in this store ever again, I suggest you do the same.

 7 years ago (10-02-2018)

This store is the worst. The manager, Bobby, is a real scum-bag. He lied to my face about several things. We got all new phones at 32GB. I should have verified the sizes as the iPhone was not 32GB unlike my Android. When confronted within the Apple 14-day satisfaction policy, Bobby lied about the iPhone 6s+ saying that it does not have a 32GB version, when cue cards on display say 16, 32, 64, etc. Sprint's own website says 32GB for that phone as well. Then I had to return the "free" mobile hotspot as he said it does not add anything to the bill but I found it adds $6/month for network connectivity of the device.

Sprint customer care helped resolve the issue with the hotspot and all charges were credited. Then, when I got my Android, he did not pack the charger in the packaging. I did not notice as I went from a GS6 and the chargers are nearly the same. When I confronted the manager, Bobby, that my new GS7 charger was not in the bag, he said he may have left it at the workbench during the switch and to stop by. I stopped in and he scrambled around and pulled a random charger from the work area. I refused to take it as I had no idea how long that one had been in service or how the cord had been handled. We could not identify if it was the one that came with my GS7 so he gave it to me and a knock-off cord from the shelf. Meh...

We placed an order for a Rose-gold iPhone7+ 64GB to replace the iPhone6S+ 16GB since there were "no 32GB for the 6S+". The phone was back ordered and expected in a month; no big deal. After a month, the website link we were sent said it was delayed even further. Called customer care to get insurance on the 6S+ so it could be safely returned. After the expected date had arrived, we called the store once a week for 3 weeks and were told "we will call you when it gets here." each time we called. The link from the email takes you to a page where you enter your order number and it tells you the status. That page kept giving errors and we could not see the status of the order. Another 3 weeks passed and we called the store. The same lady that said "we will call you" said that they had the phone for a few weeks and sent it back as they "cannot keep them very long." 

The web link to the order status finally worked again and said the order was "returned." I went down to the store and the manager, Bobby, said that they had called us several times and we did not respond to them. I showed him the call logs from both phones detailing that their store number had never called either phone. He proceeded to ask "how do I know you didn't delete those logs from the phones? Why would we not call you? What do I have to gain from something like that?" After accusing me of deleting the call logs, I showed him the online call logs from our account on Sprint, which cannot be "managed" in any sense and can only be read. After showing proof that we never received the "calls", I threatened that he better cough up the right phone now or face talking to an attorney.

He then proceeded, angrily, to the back stock-room where he conveniently found a phone matching the iPhone7+, rose-gold, 32GB specs. I did not allow him to disassemble anything and we took care of the data transfer ourselves. With a very poor and unprofessional attitude, he accepted the return of the old phone, and we went our separate ways.

TL:DR, The manager, Bobby, is a blatant lying salesman and I will never return to this location.

 7 years ago (02-01-2018)

Trying to get rid of a phone. Told me that if I turned in my phone, my lease would be forgiven. I would owe nothing! Tried to turn it in was not only told that I would have to PAY to turn the phone in and cancel my plan, but now I have to pay a whole new bill for a phone I haven't used because I was lied to. Now they refuse to reimburse me the money they swore to me I wouldn't have to pay. 

Avoid this store. They lie and won't reimburse you for the hassle or lies.

 8 years ago (19-10-2017)

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