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Sprint Store

  1. Illinois
  2. West Dundee Hardware Store

Reviews, get directions and contact details for Sprint Store

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DIRECT

Address: 220 N 8th St, West Dundee, IL 60118, USA
Phone: (847) 428-3333
State: Illinois
Zip Code: 60118


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Reviews
After a very bad experience at a different Sprint store I was reluctant to go back to another, but this branch pleasantly surprised me! I went in with multiple questions about my plan and upgrading and spoke to Dennis. Let me just say that Dennis is the man!! He answered all of my questions honestly, helped me fully understand my options and the costs associated with each, and was super friendly and polite the entire time. He made me feel like a valued customer and I walked out the store confident with my new phone and plan options. Thanks Dennis!
8 years ago (27-06-2017)
Had a great experience here with Dennis. He was so nice and helpful. Came in to add a line to my plan and get another phone added, was quick, informational, patient, and had us laughing the whole time. Definitely will be back for his business.
8 years ago (16-03-2017)
Staff is always very helpful and patient!!! But it gets crowded almost always and there is not even close to enough staff to handle it. You'll pretty much have to expect a long wait. But because of the awesome staff, still get a five star rating!
9 years ago (29-12-2016)
My family has been a member of Sprint since 2002. We recently decided to lease phones and what a MISTAKE that was. The first time we go to return a leased phone they tell us a package will be sent out and we'll send it back in the mail. Three weeks later, still no package came, so we called and they said we need to turn find my iphone off so we did and again they said the package would be sent out. We called a few days later and an employee said the box was sent out. A week after that still no box, so we called and they said the box was never sent out because find my iphone is still on, when it was turned off. They were very ignorant when talking to them via phone, and not willing to help. They told me they were going to charge me for the 6s I have been trying to give back and after my newly leased 7 plus, I will be switching to Verizon. VERY POOR SERVICE.
8 years ago (05-04-2017)
Went into this sprint store two months ago to upgrade my android phone to an IPhone 7 plus. Dennis seem to be very helpful with helping me with the transition. During the process he mentioned that Sprint was running a promotion for free iPads and I only had to pay for data. My first thought was this is to good to be true. I told him I did not want to pay for anything "EXTRA". He looked me straight in the face and told a Big bold a** lie. Low and behold I get a bill for 600 and something dollars for equipment charges . Remind you, I paid my phone bill down to 0 so there is no way I should have a bill for this amount. I tried calling customer service to discuss this issue they told me I had I had to go back into the store. I finally get around to going into the store to speak with Dennis. I told him what was going on that I'm being charged for the iPads. I verified my information so he could take a look at my bill. The first thing that made me believe he was aware of what was going on is, he started talking very low. I'm asking him why am I being charged for something that was free? He is looking over my account and started talking about charges that had nothing to do with the charges for the equipment. I continue to ask him why would he lie just to get a sale, his response was just pay it and they will credit it back to your account in two months.😒 My first reaction was to punch him in the face because he is telling me to just pay it like it's a $10 charge or something. I'm like well you told me they were free so you need to make some type of adjustment to my account. He tells me that he can't make adjustments I have to wait for the credit. After 20 mins of getting no where I called customer service while I was in the store to see if someone can help me out. The representative tells me to tell him to just credit the account because if it's not paid within 48 hours my service will be interrupted. By this time I am so agitated I asked for the store manager. I'm guessing they rehearsed this crap because he also started talking about charges that had nothing to do with this issue. As of now I have yet to receive a call back from Karen in customer service from last week. I did speak with a manager from the call center that really went over and beyond to help with some of the charges on the bill. Because Dennis put the promotion in as if I was buying the Ipads I'm stuck paying the bills. I think the best thing as a sales associates if you messed up just own up to it. He did nothing to try to help with the problem he created. His response to everything was you'll get a credit just pay the bill. Forget the fact that I'm paying for free IPads as long as he made a sale. I'm not going to stop complaining until something is done about this bill and his lying self. No apology, No let me see what I can do.....Nothing. Very unacceptable. Don't trust anything this store says cause obviously they don't care about their customers.
8 years ago (23-03-2017)
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