St Andrew's Family Fitness Plus!

Reviews, get directions and contact details for St Andrew's Family Fitness Plus!

Address: 1642 Sam Rittenberg Blvd, Charleston, SC 29407, USA

Phone: (843) 763-3850

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State: South Carolina

Zip Code: 29407

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Reviews

Unorganized, Unprofessional, & Unhonest

No one ever seems to know what is going on. There in house communication is terrible. The lifeguards literally bad mouth their boss & their boss bad mouths his boss! The lifeguards also don't pay attention. I've seen people show up for classes that were cancelled and they forgot to tell them. The list goes on. Their are 2 main incidents that are outrageous. 

Incident #1 Taking advantage of elderly woman

My elderly friend walks for therapy in their pool. She pays a monthly membership fee. She recently had a stroke & asked if she could pay me to help her walk also. I am no therapist and she knows that but I told her I would see if I could help. The front desk was charging her $60 per visit (unknown to me) for a "private swim lesson" that she was not getting. She should have been only paying $10 for my day pass. This went on for over a year & I recently realized by asking for a print out of her payments that she had been overcharged by $450!! I brought this up to the head front desk staff member, Dorthea. She asked me not to tell the woman! Then when I asked about it again they said they wouldn't speak with me about it as it was private info. When my elderly friend asked they said, we cannot talk to you about it, only Amy! They then said they would give her a refund of $70 something dollars, & said that is all she overpaid! This is a lie. THEN I was told I am banned from the building with no explanation! I said, "I can't even swim laps on a day pass alone." No. You cannot at this time. -Craig (Aquatics Director)  Why? No explanation. Director, Brian wont answer the phone, only will text & says if I ever want to come swim or use the facility to call him and he will decide then if I am allowed!! 

Incident #2 Taking advantage of me

I was told that I could rent some small pool space during certain hours for $10/hour. After scheduling dozens of clients they then informed me in the middle of me using the pool that it was no longer available during the hours they offered previously. Then they raised the price from $10 to $10 per person plus a hourly fee so I ended up owing close to $400 for the week!! Almost double what was quoted.

 9 years ago (29-06-2017)

The pool and the amazing daycare teachers are the only reason I go.  Otherwise- the place is pretty dingy. I wish they would charge folks a little more and get new ceiling tiles, a plumber who knows how to fix the hot water issues, & a tech person to adjust the wifi.  You get what you pay for.

 9 years ago (26-03-2017)

Friendly staff most of the problems seem out of their control. Not well maintained facilities, being on the pool deck is miserable with the humidity and heat.

 9 years ago (18-07-2017)

They have an indoor saltwater pool that I love. However the hot water in the shower never lasts longer than a minute and the mold in the showers and the dirty carpet in the bathroom is gross. Really gross.

 10 years ago (11-01-2017)

I love this gym! I looked at other gyms in the area and this place has way more to offer and a great place to work out

 10 years ago (11-12-2016)

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St Andrew's Family Fitness Plus!

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