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St Vincent's Birmingham

  1. Highland Park
  2. Trussville Hospital

Reviews, get directions and contact details for St Vincent's Birmingham

Address: 810 St Vincents Dr, Birmingham, AL 35205, USA
Phone: (205) 939-7000
State: Alabama
Zip Code: 35205


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Reviews
This one star is for the customer service and billing issues! Their care was above average but trying to resolve a billing issue over the phone is next to impossible. They sent my account to a collection agency because of a billing issue. They needed more information from my doctor and I talked to them numerous times and didn't get that information from them for 10 months. I contacted my doctor and told them what billing needed and provided my doctor with the fax number they gave me. That was two months ago. The collection agency contacted me again two days ago. I called St Vincent's customer service again and come to find out they didn't get the fax from my doctor and they didn't know who that fax number belongs to. One thing I didn't know until today is that if you call St Vincent's and ask for billing you get customer service, you aren't allowed to speak with the billing department that is actually causing you trouble. My doctor fax the new information today and I call to make sure they have it. They tell me that they can't access faxes for at least 24 hour. Also that the fax number my doctor faxed to was customer service not billing, because they can't give you billings fax number. Yesterday I wanted to speak to a supervisor and was told one would call me back within 24 hours, just proves they can't count either. "Customer Service" what a joke. The only quality service I received was from the hospital staff while I was admitted. I guess that is where they hire the people with brains and that's a good thing.
8 years ago (01-09-2017)
Very nice and professional, even when someone got sick and had to go home they came together as a team and worked to make sure the patients was their number one concern. Great job St. Vincent. Kudos to you. You get 5 stars for being kind, considerate, caring, and loving to all of the patients even family members. No job was too small or too large, they we're capable of handling everything that it took in order to keep the work flow moving. Great job St. VincentHospital.
8 years ago (08-09-2017)
Ms. Jennifer Fox is a direct representation of your facility. What she writes on social media and her link of employment makes her as such. In no way should a person employed by a facility who's mission is in direct conflict of her obvious beliefs based on her statements. Our Mission Rooted in the loving ministry of Jesus as healer, we commit ourselves to serving all persons with special attention to those who are poor and vulnerable. Our Catholic health ministry is dedicated to spiritually centered, holistic care which sustains and improves the health of individuals and communities. We are advocates for a compassionate and just society through our actions and our words. Our Vision We envision a strong, vibrant Catholic health ministry in the United States which will lead to the transformation of healthcare. We will ensure service that is committed to health and well-being for our communities and that responds to the needs of individuals throughout the life cycle. We will expand the role of the laity, in both leadership and sponsorship, to ensure a Catholic health ministry of the future. Our Values We Are Called To: • Service of the Poor Generosity of spirit, especially for persons most in need • Reverence Respect and compassion for the dignity and diversity of life • Integrity Inspiring trust through personal leadership • Wisdom Integrating excellence and stewardship • Creativity Courageous innovation • Dedication Affirming the hope and joy of our ministry Ms. Fox felt the need to voice those beliefs on social media full of hatred and racial comments. We the people ask that swift action be taken against Ms. Fox as no one deserves to be faced with such uncaring hatred in the eyes of illness and casualty such as the one faced in Las Vegas nor in any situation which brings them to a facility in which they should be treated with nothing but care and respect. Sincerely, Concerned AMERICAN & NURSE
8 years ago (03-10-2017)
Do not go to this hospital emergency room.The staff is terrible. they weren't helpful for me to find my uncle. He was actually at St. Vincent's East. I will never go to this hospital of horrors again! I recommend St. Vincent's East the staff is more thoughtful and helpful.
8 years ago (05-09-2017)
I recently had to stay overnight after surgery. All of the staff went above and beyond to make my stay comfortable. From the nurses, PCAs, and dietary staff they all were attentive, courteous, and pleasant. Thanks a bunch!
8 years ago (04-10-2017)
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