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Staples

  1. Downtown
  2. Costa Mesa Store

Reviews, get directions and contact details for Staples

Staples

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So much more than office and school supplies! Find a growing product selection including cleaning and safety supplies, furniture, iPads and Apple products, technology, paper, ink, electronics, computer repair, copy & printing services, phone repair services, and water damaged phone repair services.

Address: 241 E 17th St, Costa Mesa, CA 92627, USA
Phone: (949) 548-4955
State: California
Zip Code: 92627


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Reviews
Just biked 4 miles to this store to upgrade to a new laptop because i have always used staples on the east coast. Upon arrival, I was kindly asked to leave my backpack with all of my belongings at the front because it's "back-to-school season and there's been a lot of theft." The associate added, "not that you will, but it's store policy." I had confirmed, that it was indeed mandatory, to leave my backpack. Working in retail myself, i sympathize with efforts to cut down on theft/fraudulent activity, but i simply will not be shopping at a store that demands I leave my personal belongings out of sight. The point of a backpack is so that I don't have to carry my things OUT of the backpack. At the minimum, I was going to drop a few hundred dollars today at this location, but I will not be going back to this store. If your store is worried about theft, perhaps you should hire more associates to keep their eyes on the floor. After all, customer satisfaction is of utmost importance and this store has failed miserably. I will be getting my laptop elsewhere.
9 years ago (04-08-2016)
Every time I go inside, customer service is TERRIBLE. This is the closest location for my shipping and printing needs. I wish management would shape up and make sure their employees are doing their jobs. Employees here always make a big deal out of helping me. "It would take me too long to give you a shipping quote." "Oh I can't take jobs (I needed 10 pages printed) anymore because close in ten minutes" I can't believe how unfriendly and unwilling to help these people are. This is all coming from someone who worked at OfficeMax. None of the problems i experience at staples would EVER have happened in an OfficeMax store. At this staples, I've had to wait around for ten minutes before anyone helped me in shipping. At the OfficeMax I worked at, everyone would get in trouble if no one assisted the customer immediately. I can't believe this place is still in business for how they treat their customers.
10 years ago (05-06-2015)
I was at Staples on 17th Street in Costa Mesa and spotted a Dell computer that was on sale. Since there were 2 computers out I wanted to make sure the computer on sale was the same as the description. The salesman from the tech department assured me it was a Dell touch screen with 1Tb and 8GB. He even told me that since I had a touch screen I would want the insurance. So I went for it. When I got home it was not the same computer. No touch screen 500GB and 4GB. Thinking they simply picked up the wrong computer (I hate to think they did it on purpose) I took it back and got a song and dance. The computer I thought I was getting assured by Gary was actually $699. Not happy.
10 years ago (04-05-2015)
Generally decent staff in store, but someone could teach them how to use a phone one day. Hung up on 3 separate times and kept waiting for 25 minutes is unacceptable. I'm convinced they didn't even check if the item was in stock either, and just told me no.
11 years ago (27-08-2014)
Called to check if an item was in stock. I spoke with someone at the register who said she would transfer me to someone who could look that up for me. I was on hold for 7 minutes then someone just picked up and hung up. I am currently on minute 5 of being on hold after I called back and this time no one has even picked up the phone at all. I don't care if they even have it, I'm buying elsewhere because they cost me 15 minutes of my day. TERRIBLE CUSTOMER SERVICE.
11 years ago (30-09-2014)
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