Starlite Hotel

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Address: 750 Ocean Dr, Miami Beach, FL 33139, USA

Phone: (305) 534-2161

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State: Florida

City: Miami Beach

Zip Code: 33139

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Reviews

Upon are our arrival the receptionist named Patty, who was eating and spiting food out her mouth while she talks, was so rude. Ms. Patty seen five of us and stated oh you must have two rooms. I said no we booked ocean front for five! I spoke to Jenny who said it would have two double beds and, a couch. She replied, there is nothing I can do because we have no more rooms.

I asked for supervisor or manager, and she said there was none, she will see what she can do in the morning.We asked for extra sheets, she said we don’t have any.

As we walked into the room it reeked of marijuana and urine. The room was dirty and the sheets were filthy. Having no choice but to sleep there, we stayed the night. Next morning, Patty called and said she was working on getting a room.

On our way to get coffee, we realize Patty was at the front desk playing games with a child. As we waited for check in at the great Four Points Sheraton, Patty called upstairs, a new room would open at 11:30 AM.

We decided to just take a peak maybe, just maybe it was just our room that was bad!!! But, unfortunately it was just as nasty. Once Patty was told we were leaving she, became even more rude and disrespectful. 

When I reached home I called to make a compliant, I spoke to a Marcella who was combative and defensive. When asked to speak to manager she said he was on vacation. After calling back several times she said try him in an hour he stepped out. 

I left him several messages still no call back. I called back again today 2/12/18, only to get Marcella and her combative behaviors. To top off the horrible service, dirty room and marijuana perfume,  they charged my card an additional 34 dollars. This in ridiculous! 

Good luck to the bold individuals who stays at this hotel!!!
 
The one star is because it is on the strip.

 8 years ago (12-02-2018)

Very reasonable priced hotel on Ocean Ave in the Art Deco strip in South Beach Miami. Comfortable room, great location across from Luma's park and the beach. Not high end by any means but clean and comfortable and half the price of the other hotels in that area.

 8 years ago (07-03-2018)

I'm only giving 5 stars because of the location(across from the beach), the food and the 50% discount(on the food and drinks). All the restaurant's on the strip charge a 20% service fee, so be mindful of this. All the hotels on the strip are very old and need to be renovated.

 9 years ago (03-02-2018)

Great place and wonderful views. Everything is in walking distance. Night life is to die for. Beach is directly in front of hotel. I have stayed here many times and the rooms have been painted along with updated TV. You need to realize thus is 60 years old and is not your standard holiday Inn hotel. For the location and price and view. It's a great bargain.

 9 years ago (29-11-2017)

We wanted to graduate from a hostel, so our standards weren't too high. We booked through a package so it was part of a good (cheap!) deal. Anyway, the room was clean and we were thrilled to find a fridge and microwave in our room. We were very satisfied with our stay!

 9 years ago (05-01-2018)

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