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Staunton Health and Fitness

  1. Virginia
  2. Staunton Health
  3. Staunton Gym

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Get Set to Get Fit! Come to Staunton Health & Fitness for a FREE 3 Day trial pass!

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Get Set to Get Fit! Come to Staunton Health & Fitness for a FREE 3 Day trial pass!

Address: 90 Lee Jackson Hwy #1250, Staunton, VA 24401, USA
Phone: (540) 886-5888
moc.avhtgnertsyticneeuq@ofni
State: Virginia
Zip Code: 24401


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Reviews
Staunton Health & Fitness is a great facility. I love that they have kids hours 7 days a week, my kids have fun there, which is super important to me! The gym is always clean, they have a lot of equipment so no long waits and I love Phil's (the owner) dedication to fitness and health awareness in our community. If you're looking for a great community and gym then I would highly recommend.
9 years ago (01-08-2017)
If you are looking for a professional and clean gym this is not it. I have been a member here for over two years. It was a wonderful gym when I first joined but after the new owner bought it that is when everything went down hill. The gym is quite dirty, there is chalk and leaves all over the floor in the weight sections. A lot of the equipment is broken. Specifically the assisted squat machines that has been broken for over 4 months!!! Light bulbs are constantly out and they are constantly changing there cancellation policy. Since September 2016 they have changed their cancellation policy 3 times so members who want to cancel were told something different when they signed up then when they come into cancel. My advice go to the a different gym that you will get your money's worth.
9 years ago (10-08-2017)
The staff here is always nice the classes are outstanding and they actually care about you. You can come and get a good workout in nobody bothers you but it's always nice to see a friendly face. If there are any needs that need to be met the staff certainly exceeds those. Thank you for having the gym
10 years ago (10-10-2016)
This place is OUTSTANDING!!!!! I have been using fitness facilities for over 40 years and Staunton Health and Fitness is by far the best. Examples: 1. Friendly staff that go out of their way to make you feel welcome regardless of your sex, age or shape. 2. They don't nickel and dime you to death for everything. If you want nutritional advice, just ask. 3. No constant sales pitch for the latest and greatest gimmick that might make you uncomfortable. 4. The place is clean and sanitary. It's the only fitness facility I have seen where you can actually watch the cleaning staff making sure the facility is in tip top shape. 5. A great bargain! The facility is huge (3-5 times larger than the other locations I have used. 6. The classes are wonderful. 7. The price is right. Hands down, the best value in our area. 8. I could go on but you get the picture. Do yourself, friends and family a favor and go check it out.
11 years ago (30-07-2015)
I was originally told when I signed up if I wanted to cancel my membership it would be a $35 fee, but nothing else. I called to cancel, as I was still a member of Augusta Health's gym and decided to spend all my time there, not to mention I will be moving eventually. My debit card had also expired, so the gym had already left me a message asking for me to update my card. After speaking with the receptionist, I told her I wanted to update my card to pay for the month, and then pay the cancellation fee to cancel my membership. After my card was updated, she asked me my reason for cancelling, to which I explained to her the above. At that point she said I would not be able to cancel because I would not be moving far enough away. I asked her what that had to do with it (because I had believed that was besides the point), and she told me it was a requirement of cancellation that I would have to move a certain distance (I believe more than 35 miles). I asked her if I could please speak to a manager. Once I was talking to the manager (I did not get her name, but it was during the daylight shift) I told her that during my orientation when I signed the contract, that the employee had told me ONLY about the $35 cancellation fee, and had never mentioned any other stipulations. The manager practically stated that I can't prove that (in which case I would have to be lying), and I would be unable to cancel. After some back and forth discussion, I explained to her that if I had been told about the moving stipulation, then why would I have not SIMPLY lied and given her my families address out of state. Better yet, why would I even give her my updated information for my debit card? Any logical professional would be able to deduce that I was not lying, as I had ample ability and opportunity to. She was rude, and borderline unprofessional from a customer service perspective. I asked her to talk to her one up supervisor, to which she told me she was the manager of the gym and there was no one above her. I told her I would like to speak to the owner then, to which she replied that she would get with the owner and have them call me. I DID NOT receive a follow up phone call. My experience in the gym itself was fine, but the reaction and ensuing handling of my case was and is continuing to be a very very bad experience. I will be posting reviews across multiple platforms, including social media and word of mouth to anyone that I suggest gyms to about my experience (I have waited two months now on a follow up phone call). I DO NOT CARE about $25 a month, that amount of money does not mean anything to me per month, and I have never written a complaint before. At this point I am upset based on the way I was treated as a customer, how my complaint was dismissed with no follow up, and the principle that I was told something at orientation different from what the contract actually states, which falsely led me to believe something other than the truth. My own mistake for not reading the fine print, and believing the employee, but the employee shares in responsibility of the mistake whether the manager has the character to acknowledge that or not. I will continue to pay the $25 a month, and will not do a stop payment, but I will do so feeling unjustified in the situation. I will state that the gym will struggle as a company in a business that relies on strong customer service unless they treat customers with more respect, which is my primary grievance to this entire situation. I would at this point in time suggest to anyone to spend a little more on AHC for excellent customer service and amazing facilities, I have always been treated with respect by their staff.
10 years ago (09-07-2016)
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