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Sullivan Moving & Storage

  1. Kearny Mesa
  2. San Diego Storage

Reviews, get directions and contact details for Sullivan Moving & Storage

About

Contact us to get your FREE in home moving estimate today! (800)854-2600 www.sullivanunited.com "A very wise move"

Story

Award Winning San Diego moving company helping residents & businesses move since 1912! Our San Diego movers are highly experienced, friendly, professional, & offer competitive pricing.

Address: 5704 Copley Dr, San Diego, CA 92111, USA
Phone: (858) 874-2600
moc.detinunavillus@vrestsuc
State: California
Zip Code: 92111


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Reviews
I experienced a professional and problem-free move with Sullivan. I sought in-home estimates for a 3,000-mile move from California to New Jersey from four companies, and United/Sullivan's estimator, Troy, was by far the most thorough -- not only with his inventory of my possessions, but in our conversation, in which he gave me more information than any of the others. It was Troy's thorough assessment and visit that tipped the scales in United/Sullivan's favor. A cross-country move in summer is far from cheap, and United/Sullivan's estimate was one of the highest, but once the move was complete I was sent a $700 refund because the weight of my load wasn't as heavy as anticipated. The packers did a good job, and the driver (Terry) called me when he said he would and arrived at the new house on time. I would recommend this company.
8 years ago (31-08-2017)
Parking sucks and the drivers park the trucks in a way that makes it difficult to pull in or park and be careful you don't get hit. But they work hard and do a fantastic job once you hire them.
8 years ago (12-07-2017)
I have known the folks at Sullivan Moving for over 20 years. My recent move from San Diego to Columbus was on schedule and under budget. We packed our own items and had minimal damage to our own containers...One box was lost out of 380 items. Their claims group is right on the issues and I know we will resolve them to my satisfaction. I recommend them for any move either short or long haul.
8 years ago (08-04-2017)
Problem 1: WRONG DELIVERY (A container for Sydney was delivered to HK; the other container for HK is still on the way to Sydney. Sullivan mixed them up in US) Problem 2: BAD ATTITUDE EVEN AFTER MAKING THIS TERRIBLE FAULT (My impression is that Sullivan does not care about its customers even this situation!!) -> DO NOT BE FOOLED INTO THINKING SULLIVAN WILL TAKE CARE OF YOU OR YOUR BELONGINGS WELL AFTER YOU HAVE AN INSPECTION - IT WILL HAVE TWO FACES ONCE YOU SIGNED THE CONTRACT. Problem 3: HIDDEN COSTS / OWN INTERPRETATION REGARDLESS OF THE CONTRACT Here are the details. Problem 1: [WRONG DELIVERY] Our family have two containers: one for Hong Kong, and the other for Sydney, Australia. The company mixed up our two containers in US. In HK, we received the container supposed to be delivered to Sydney (What a surprise!), and the other one supposed to be delivered to HK is still on the way to Sydney. You can imagine how your life will be without your belongings. Of course, the expected delivery date is not guaranteed one, so you might expect a certain level of inconvenience when you move to other places. However, this is different story. Can you do this for two months due to the moving company’s fault? We are having very difficult times living without our personal effects. We had to buy redundant items that we should have received already in HK, and had to go out for lunch or dinner more frequently than we usually do. We are going to file an inconvenience claim. In sum, your containers could be found in other places. Problem 2: [BAD ATTITUDE] We were completely shocked in HK due to the wrong delivery. We asked this company about its detailed plan of actions to deal with its fault. However, we didn’t get any detailed plans (we got just general short email, that is it). So, we itemized each question to help address this issue, but AFTER TWO WEEKS we DIDN’T GET ANY SINGLE RESPONSE. We are the one who called the local moving company to find out what is going on, and Sullivan didn’t respond it. This is what you are going to get from Sullivan if you sign the contract. Be careful. Sullivan does not respect its customers. Isn’t it this company’s responsibility to update relevant information to customers to fix this problem? This is obviously Sullivan’s mistakes, but we felt that this company is acting as if there isn’t anything happened. When the company inspect your house, you might think that this company will take care of you and your belongings very well. This was same for us. But, DO NOT BE FOOLED. Once you sign the contract, they won’t. Besides this absurd situation, the company has not been responsive / not kept its promise: Sullivan told us that we would get a regular (say weekly) updates about our shipment, but it never happened. This is what this company is. You will spend a lot of time and efforts if you work with this company. Problem 3: [HIDDEN COSTS / OWN INTERPRETATION REGARDLESS OF THE CONTRACT] I was informed that I need to pay extra delivery charges because my apartment is on 4th floor. I didn’t quite understand why this is the case. See the below my contract with the company. "Rate Includes: Dedicated move manager from door to door, ... , normal access loading at residence, ... , complete delivery to residence with normal access, ..." Also, "Rate excludes: ... charges relating to limited access delivery (..., 3rd floor or higher with NO elevator use, ...)” My apartment has an elevator, and the local moving company can use this elevator. Even though the contract says “3rd floor or higher with NO elevator use” will be charged for extra costs, Sullivan replied to me saying that “that is not how it is interpreted”. I was shocked again. The funny thing is that our family has the same, but separate contract for HK moving. Terms in the contract regarding rates are exactly the same with the contract for Sydney. But, when this company wrongly delivered Sydney stuffs to HK, they didn’t charge any extra costs for delivery even though our apartment in HK is located in 15th floor.
8 years ago (05-08-2017)
Troy Becker explained exactly what we needed to know for the move. Lindsay Reid the coordinator kept us abreast every step of the move. Pat the driver and his crews were excellent and nothing was broken or scratched. I never hired an interstate mover before and was nervous. They solved every problem for logistics. Parking a huge truck on a curved street where our apt was is a challenge and they took it in stride. They were on time, called when they promised and very kind. Keep in mind when you are moving long distance the truck moves several households at once. The truck has many side doors so they can get at your belongings from any part. It does take days to get to you. It took 6 days. We brought pillows and blankets and slept on the floor until they arrived. They advised it would be 2 - 12 days. They called the day before and showed up right on time. Thanks Sullivan and United Van Lines for making a nerve wrecking move easy!
8 years ago (20-02-2017)
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