Sumana Reddy MD

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About

Dr. Sumana Reddy, a board certified Allergist, is here to serve your medical needs.

Address: 9456 Cuyamaca St #102, Santee, CA 92071, USA

Phone: (619) 377-6565

Website

State: California

Zip Code: 92071

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Reviews

I hate writing bad reviews but when its called for what else can one do,  I have saw Dr. Reddy who was extremely polite and professional.  Unfortunately Dr Reddy informed me I was going to need to have 2 procedures done and would need to obtain a pre-authorization to have the procedures done. It took the office 15 days to submit the authorization to my insurance company for approval. I had called in to check about that time to follow up and was told to call back at the end of the month to see if they had heard back.  Today as I called in I was on hold over 25 minutes. I called in on another line to be told "Please Hold" and I had to say "wait, wait, wait!"  to be informed "sorry there is one call ahead of you."
I responded "I have been on hold over 25 minutes already on the other line." Her response "sorry there is 1 call ahead of you" and I was put on hold. When they did answer the other line it was at 27 minutes of being on hold only to be told they  "We didn't realize you were on hold. We are having phone issues"
Here is the thing they have excuses for everything and lack accountability; Suggestion :Be accountable for your lack of professionalism and only then can you begin to recognize where you can improve. I highly doubt they will ever recognize their inability to conduct themselves in a professional manner and therefore they will remain to lack the professional qualities a professional doctors office should always maintain. 
Too bad for the doctor for allowing his staff to create such a bad experience to his patients.

 11 years ago (26-08-2015)

Very professional and easy to get along with. Her office is always clean and quiet and I never have to wait long to see her. I would recommend her to anyone and I'll definitely see her again if the need arises!

 12 years ago (09-12-2014)

Great Doctor, Very Helpful

 12 years ago (18-02-2015)

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