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Sun Sun II Chinese Restaurant

  1. Illinois
  2. Matteson Food

Reviews, get directions and contact details for Sun Sun II Chinese Restaurant

Address: 19814 Harlem Ave, Frankfort, IL 60423, USA
Phone: (815) 469-6035
State: Illinois
Zip Code: 60423


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Reviews
We were the only people dining in. The service was good, but they brought out a wrong dish but was fast to correct it. Food was good and would definitely return. Place could use a little remodeling but I think they do much more take out then dine in.
8 years ago (28-11-2017)
The cooks at this restaurant have always exceeded my expectations; in the past I have always ordered orange shrimp. Today is my mother's birthday and she really wanted Chinese food. Although this restaurant is more than 20 miles from my home, I had no problem traveling because up until now, the food and service has been great. I placed my regular order and added a chicken and brocoli combination. Upon arrival, the lady gives me both orders but not the fried rice. I go up and order a small fried rice and inquire about why it didn't come with the combination. The lady (very rude and with a dismissive tone) tells me that I didn't order it. I expressed to her (calmly) that I had. She would not even consider that maybe, she didn't hear me when I ordered. She continued to tell me that I didn't order what I said I ordered. I asked her is she completely sure. She was adamant that I hadn't and I knew that I had. I told her that I am a costumer and that she as an owner should do what she could to offer better customer service. I expressed to her that the service she was providing was poor. I even stated that I was speaking to her calmly and would appreciate the same from her. She continued to be overly aggressive and rude. If it wasn't my mother's birthday I would've left all the food and requested my money back. I AM VERY DISAPPOINTED WITH THE SERVICE AND ALTHOUGH THE FOOD IS EXCELLENT, I WILL NOT BE RETURNING! I do understand that individuals can have a bad day and not know how to effectively deal with people during that time. Yet and still, it saddens me when business owners think they can treat you any kind of way when you are patronizing their business. Customer service is of the utmost importance to me. Stay away from this business, I know I will. I guess I'll be learning how to make my own orange shrimp until I find a new spot.
8 years ago (13-06-2017)
Shrimp toast was great. Both of our entrees the orange chicken and the beef and broccoli were delicious. 2 thumbs up. Will return next time were in that neck of the woods.
8 years ago (25-08-2017)
Best egg foo young in the area love this place
8 years ago (09-12-2017)
Their food tastes really good. Plus they have diet options. I can almost say I had my best launch here.
8 years ago (13-05-2017)
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