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Sunglass Hut

  1. California
  2. Stanford Store

Reviews, get directions and contact details for Sunglass Hut

Sunglass Hut

Story

At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high quality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world’s largest eyewear company.

Visit our Palo Alto Sunglass Hut at 198 Stanford Shopping Ctr to shop the newest styles of the season. Whether you’re on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.

Address: 198 Stanford Shopping Center, Palo Alto, CA 94304, USA
Phone: (650) 323-4443
State: California
City: Palo Alto
Zip Code: 94304


Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 11:00 AM – 6:00 PM

Update Info

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Reviews
Had a fantastic experience here. Got a great deal -- they ran a "$75 off on purchases over $300" promotion -- and received excellent customer service on an exchange. Ask for Leo, he's super helpful!
8 years ago (15-11-2017)
Worst experience ever never gonna buy from this company again just because of the staff in their so rude I couldn't wait to leave the review but am gonna update it soon for the reason ......
9 years ago (26-11-2016)
Have great collections of glasses and the girls there are super friendly and fun! Try some sunglasses on and ask them to take a picture or something :-)
13 years ago (13-11-2012)
I wanted to return/exchange a pair of sunglasses that I had bought in another sunglass hut, this was within 30 days of purchase. The right latch had a problem, this was the reason. The two ladies working there should be given a customer service manual. They tried to fix the problem themselves for many minutes, but totally lacked the agility to do anything with glasses, failed to fix it and caused scratches on the metallic covering. They sent me to another glass shop in the mall to see if I can get it fixed (and the lady there fixed the problem in a minute, didn't charge anything for it). The ladies at the SH store wouldn't believe my story, implied that I had caused the defect, and insisted that they wouldn't take it back. What about the sunglass hut guarantee that is printed in the receipt? What about "the customer is always right"? These ladies who were so nice to the other customers trying on glasses were totally rude and impatient with us, they thought I was a crook trying to get rid of a pair of glasses that I demolished and did not refrain from letting this be obvious to me. I felt very insulted. If you are going to buy glasses from SH, do not rely so much on their guarantee and try another store rather than dealing with the two insulting ladies at the Stanford Shopping Center store. They are nice and courteous until they sell their stuff to you.
19 years ago (11-08-2007)
I walked in to buy a pair of Ray Ban glasses, but wasn't sure of size availability of the ones I want. There was another shopper looking at glasses when I walked in. The associate (the only one working on this day) was talking on the phone, presumably with a friend of his because he was speaking loudly in Spanish and laughing. The other shopper looked seemed impatient, looked back a few times for assistance. He received none. This went on for more than 10 minutes. The other shopper sighed again and finally left. I'm fumbling with glasses of different sizes and had really wanted to ask a question, but the associate was still on the phone. He finally got off the phone, so I decided to wait and see what he'd do. He just leaned back behind the counter, stood and stare. I can see his reflection in the mirror and through the dark shades I was trying on. Not a hello. Not a question if I needed assistance. Finally I turned around and asked if there are more sizes to the style I was looking at. He said "no they only come in one size." I said, "but there are several sizes here, and I was looking for something a little smaller." His reply was, "well, we only have one size. Maybe you can find your size at another store." I couldn't believe my ears. He was basically telling me to get lost. No recommendation for a different style, no offer to look at stock from another store. Does he talk like this to all his customers? Does Sunglass Hut fail miserably to put their hired associates through a basic customer service program? I will not shop at Sunglass Hut ever again. There are too many options in today's market for eye wear. I went down the sidewalk to iLori and bought a pair of Ray Ban glasses. Excellent help at iLori. Complete service failure at Sunglass Hut. By the way, the associate's name is Victor. Gel-spiked black hair, spoke with an accent and obviously possesses poor work ethics. But, really, who's at fault. His, or the company that hired him and failed at service quality control?
17 years ago (16-11-2008)
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