SuperShuttle Tampa Bay

Reviews, get directions and contact details for SuperShuttle Tampa Bay

Address: 11901 30th Ct N, St. Petersburg, FL 33716, USA

Phone: (727) 571-4220

Website

State: Florida

City: Saint Petersburg

Zip Code: 33716

related searches: Tampa airport shuttle, Super shuttle, Best transportation from Tampa Airport, Super shuttle Tampa closing, Tampa shuttle service, Private transportation from Tampa Airport, Super Shuttle phone number, Clearwater Beach airport shuttle

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Reviews

DO NOT USE SUPER SHUTTLE!! NOT reliable. TERRIBLE customer service. YOU WILL MISS YOUR FLIGHT. My ride was scheduled to arrive 04:25PM - 04:40PM. At 4:30, I get a call from the driver stating that the first passengers weren't ready yet and that he was going to be 20 minutes late to pick us up - so he would be there around 5pm. I expressed my concern about making to the airport on time as we had bags to check and GPS was saying it would take 1 hour 10 minutes to get to the airport from my house. He said it would be fine and he would be there by 5. At 4:50 I called him again to check the ETA and he said he was still at the other passenger's house which was 30 minutes away and that he would "hopefully be to us by 5:15/5:20". At this point, my faith in him was completely lost, as this was his 3rd time delaying his arrival. (The first was a voicemail saying he would arrive at the later end of our window). With traffic, there was no way, that even if he did arrive by this new time, that we would make our flight. After telling him this, he advised that I find another method of getting to the airport!! Luckily, my father had left me with his car keys, so we had to take his car. We arrived with barely enough time, and also incurred $58 in charges to leave his car at the airport. I have never had such an awful experience with any company. We took a chance on your company because the website says over and over "Door to door reliable service. A qualified, trained driver arrives during your pick-up window to guarantee an on-time drop off." None of these things were true for us. The driver was incompetent and IF he actually were to finally arrive, he would've been over ONE HOUR LATE.  So what is this"guarantee" to arrive on time?! This driver could care less and obviously was not reliable or qualified, as he clearly had no idea how long the drive was to the airport from my father's house. I might not have been QUITE as upset as I am if when I called your customer service department they had displayed any level of professionalism or even apologized for the issue. The girl could also not care less, and there was nothing she could do for me - she couldn't even issue me a refund! I have to go through an online form - the poorest customer support I have ever received. And then, to top it all off, right before I boarded the plane, I get another message from Super Shuttle stating that "my driver arrived at my location and as I was not there, he had to leave without me". WHAT?!?!?! I called  back and the dispatcher told me he heard from the driver that I was not there and so HE had to cancel the ride. I told the dispatcher the story and he tells me that he will have to talk to the driver again to verify the story. Again, WHAT?! I have all the evidence that I had to drive myself to airport, and he's telling me that he doesn't believe me? Wow. So many wows. He also tells me to fill out this form instead of being able to do anything. I sure my disappointment with this service is clear.

 8 years ago (29-03-2018)

1 star only because Google will not accept 0 stars. 

Please use the competition and not the Super shuttle.    Not worth the headaches.   Missed my meeting because Super Shuttle overbooked the trip.

 8 years ago (11-05-2018)

We had a 9:40 pick up time for a 12 noon flight.  Our driver  was a very nice man but did NOT plan his route accordingly. He had three different stops to make. He was 10 minutes early to pick us up, picked the next person up who was ready and waiting, then  drove about 3 miles towards the airport. From there things went downhill! The driver said his iPad  wasn’t working and he wasn’t going in the right direction. We had to turn around and backtrack way past our hotel in a lot of traffic, then wait 10-15 minutes for the person he was picking up. We proceeded to hit every red light on the way to the freeway. Encountered crawling traffic on the freeway on the way to the airport. Finally got to the airport at 11:10, an hour and forty minutes after he picked us up! I was with my aging parents and had to push my mom in a wheelchair and my dad is a slow walker with a cane. Luckily check in wasn’t crowded nor security as we would have missed our flight. By the time we got to the gate they had already put people in wheelchairs on the plane. We didn’t have a chance to relax, get something to eat as we were flying on Southwest nor even go to the bathroom. A very nice relaxing trip ended VERY STRESSFUL because of this service.  Will not take the chance again to have this happen, not worth it when there are more reliable alternatives! You take a big risk to have everything go according to plan! After reading some of the other reviews I would say we were probably fortunate!

 8 years ago (25-02-2018)

I am giving these folks the LOWEST possible rating.  If I could I would give them a ZERO. I got a text on 12/22/2017 confirming I would be picked up at 5AM the next morning for a flight to Hawaii for the holidays. I was sitting outside waiting for the shuttle when I get a call AT 5AM SAYING WE CAN'T PICK YOU UP WE DON'T HAVE ENOUGH DRIVERS! THE PERSON ACTUALLY SAID SOMEONE SHOULD HAVE TOLD ME THAT THE NIGHT BEFORE. ARE YOU KIDDING? Then they had the gall to still assume they were giving me a ride home on the return I had booked. I canceled that and still haven't got a refund. Do yourself a favor, UBER it.

 9 years ago (22-01-2018)

Only giving 1 star because I can't give 0 stars.  I could write a novel about the nightmare of a time we had with SuperShuttle in Tampa, but in short: they lost the address we were to be picked up at and it took 3 phone calls to "fix" the situation, they were extremely difficult to contact, and they were so late to pick us up that we ended up having to pay for a different shuttle service to take us to the airport so that we didn't miss our flight.  Looking at other reviews, I would say those who had good experiences are the minority.  DO NOT USE THIS SERVICE!  Find someone reliable.

 9 years ago (20-01-2018)

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