T.J. Maxx

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Address: 12551 Jefferson Ave #137, Newport News, VA 23602, USA

Phone: (757) 833-0240

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State: Virginia

Zip Code: 23602

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Reviews

Customer Service at some of the stores could be better.

I had heard so much about the stores; traffic was really bad and thought I would stop in to check them out.  My eyes were bothering me and I couldn't see the size in the shoes, but it was in tiny print too.    

When I arrived home I realized that the shoes were 2 different sizes.  I tried to return the shoes to get it corrected through another TJ Maxx, but was informed that I had to take them back where I purchased them.

I went back to the same store I purchased the shoes and the store associate was not willing to get the issue resolved.  She stated my receipt didn't match the shoes, but it was the only purchase I made in that store so I only had the one receipt.

If the store associate would have double checked the shoe sizes and been paying more attention to my purchase in the first place, none of anything else would have happened.  And having to take a purchase back to the store of original purchase makes me think twice about shopping at stores during my travels.  If I am going to have to take it back to the same store - that is a problem.

I was adamant that the store was going to make it right because I did not have a good pair of right size shoes & I was out my money.  All I wanted was the right size of shoes.  The store associates and store manager agreed that the associate that checked the purchase should have double checked the shoe sizes.

Finally issue resolved and happy.

 8 years ago (04-07-2017)

Very well organized. I don't like that they don't have very many choices for bigger size shoes or choices for children's shoes though. Other than that, there's lots to choose from for the family and home. Prices could be a little better, but I guess it's worth it. 😉

 8 years ago (01-06-2017)

I found what i was looking for great location minutes away from my house so very convenient..love tht they have Nike most of all

 8 years ago (05-07-2017)

Great deals. They have everything you need from clothes, shoes to furniture and decoration. It's more upscale than Ross. 

 8 years ago (21-04-2017)

I love the max it is one of my favorite stores to shop at.

 8 years ago (09-07-2017)

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T.J. Maxx

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