T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 5825 Lincoln Ave, Buena Park, CA 90620, USA

Phone: (714) 699-1114

Website

State: California

Zip Code: 90620

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

related searches: T-Mobile login, T-Mobile near Me, T-Mobile Germany, T-Mobile Internet, T-Mobile customer service, T-Mobile plans, T-Mobile Prepaid, T-Mobile app

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Reviews

This store is not truthful; they will do what they can to maximize their profit.

I  purchased two phones, and was charged upgrade fee of $20 each.  I accepted it thinking that it is the same....regardless of what T-Mobile platform I purchased it from. However, if I had purchased it online that would have not been the case.  I called the store and they were not helpful at all. I purchased it from Leonard; and Leonard, the Retail Store Manager basically  said sorry can’t help there. 

T-Mobile...please do a complete vetting of people you lend your name to; these third party stores are hurting your brand....they are all about maximizing profit at the expense of your brand. Don’t be known as a swindling brand, but thank you for refunding  me my $40.

 9 years ago (17-12-2017)

I had a bitter experience here. I would suggest the reps here to be more truthful to customers in conveying information. There was an offer from T-mobile on thanksgiving. T-mobile was giving two free lines. So I went there to get two lines. There was also an other offer that day where they were LG G pad for free with a line. But I was in need of a phone. When I checked with the  representative Antony, he said that I can get a phone instead of tablet. So I got a phone on one of lines and G pad on other. This is where my problems started. I was supposed to be on a different plan for the phone to be free. When I asked Antony about the terms and conditions for getting the free offer on phone, he said that I just had keep using the line. I even checked with T-mobile customer care if this is a genuine offer. They told me that I have to fulfill the terms and conditions specified by Antony. And they did not mention about changing the lines. They also told me that offer would kick in after two months of validation that the lines are being used. But I did not receive my offer refunds even after two months. When I checked with T-mobile customer care they started saying that I had to either change my plan or go to store and talk to store manager. I was reluctant to change plan as it will be costlier for me. When I went to store to ask Antony about offer, he started lying that he did not tell me that the phone was free. I could not do much to prove myself that I was told by him the phone was free (I did not have any recorded conversation of us and there were not written terms and conditions for the offer that I was given then). I have informed customer care about this and they say they cannot take up this issue with store. So I am ended up with paying for a phone which was told to me is free.

 9 years ago (21-03-2017)

When you ask the employees for assistance  with problems with your phone they give you the round around. You ask for the manager and he don't have a answer. They definitely need some more training. Also when asked for the District Managers email he gave me wrong one. They need people that appreciate their jobs. 

 9 years ago (12-03-2017)

I am still in the store now,I waited for 50 min so far
They are still with the same customer since I came in.there is only one rep and the other one is in training.there are 8 customers waiting at this time 
This is ridiculous T mobile has to have more staff in their stores 
This is a well know issue about t Mobil stores 
Come on

      
      
      
 9 years ago (03-10-2017)

Been here 15 minutes employee just walks around never once asked if he could hell us with anything. 
Also they are playing inappropriate music that I find offensive.
Worst experience ever. 

 9 years ago (15-08-2017)

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