T-Mobile

Reviews, get directions and contact details for T-Mobile

Address: 5206 Monroe St, Toledo, OH 43623, USA

Phone: (419) 843-1652

Website

State: Ohio

City: Toledo

Zip Code: 43623

Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: 12:00 – 5:00 PM

Update Info

related searches: T-Mobile near me, T mobile customer service

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Reviews

Sonya was incredibly helpful and friendly....she really tried to solve the issues I was having with my phone. She was very resourceful and I plan to make that store my location of choice in the future!

 7 years ago (06-04-2018)

ZACH WAS AWESOME VERY KIND AND PATIENT ! #TMT

 7 years ago (20-03-2018)

Excellent crew. Great atmosphere. Amazing Customer Service

 7 years ago (19-12-2017)

i have never complain or give a negative feed back to Any services or any Stores in my life. But this one is really make me mad! Becareful with your money here!!!  Last x-mast, Tmobile had promotion with trade in  iphone to get the 7th one  I came in and talked to sale rep if im qualified for that promotion, HE SAID YES.I Trust him and Trade in two of my  fone was complete working good! I called them after 2 months,they told me just wait until the  third bills, it was might kick in! Keep waiting until the 4th bills, it keeps charging me more ! Finally, after 7 times call back and forth,they found out the sale prep was wrong with my plan!! It was totally not my fault cuz i did ask! So, after couples times talking with the manager Sonya (im not sure i write her name right or not) she promised she gonna gives me credit back every months according to the plan... yes, she Did But i have to Call them EVERY SINGLES MONTHS TO REMIND. I felt bad when i have to call somebody to give you back ....especially is money. I feel like i owe them money actually when i have to Call every months when the bill dues, in fact, they Did it Wrong! In this situation, wheni trade in my fone and somehow with their business is win-win so don't take advantages of customers's money! Im not really good at Complaint cuz i never want to do it! Im doing services so i know how it is! BUT, if you did it wrong, it's your responsibility! Like This month, i have to call and remind you again, i call but you guys don't pick up my fone, but then I call with a different number, somebody pick up the fone right away! So, what is the purpose of this business? Im not stupid to trade in my fone ( with good condition) to buy full price ones! Beware with this stores. I don't mean to say that all of them are not good, but if the sale rep do wrong, the manager have to do something right!! I was got sick of calling them every month SINCE April to remind about my bills!

 8 years ago (02-11-2017)

Agent at this location outright lied to me about having to charge some jump fee..
Was just going in there to check into purchasing a new phone to replace a BYOD phone on my account.. he told me that the Jump fee was automatically added and could not be removed or waived and that it was applied in all cases even if I purchased the phone online.. checking the T-Mobile website proved this to be a lie, calling 611(T-Mobile customer service) the agent informed me that Jump was insurance and completely optional...so the store agent outright lied.

 8 years ago (26-05-2017)

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