T-Mobile

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Address: 9095 S Dixie Hwy Suite 1, Pinecrest, FL 33156, USA

Phone: (305) 663-5663

Website

State: Florida

City: Pinecrest

Zip Code: 33156

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

The staff are all very helpful. Good store to go to especially of you want new service.

 7 years ago (10-03-2018)

By far the WORST experience I have ever had with a carrier!

Like everyone else, I was trying to save some money by changing carriers. If you are considering changing to T-Mobile, DON’T DO IT! I was promised all these great things and that is the reason why I decided to change my 3 lines to them.  I literally went back to their location FIVE times to receive what I was promised and was given the run around every time.  Their excuses changed each time from saying “the system is down, come back tomorrow”, “The sales rep that was helping you is not in, he will be in tomorrow”, “ “my manager is not in, come back tomorrow”, “Our system is not letting me update your order, come back tomorrow”, etc. 

On December 21st, when I finally got tired of returning to their store and listening to their excuses, I decided to ask for the Pinecrest store manager.  Karen, the store manager, had a conversation with me and in a DEFENSIVE and RUDE manner said that she couldn’t do anything to assist me since “According to my agreement, I had 2 weeks since I changed carriers to fix any issues”. I told her that her own employees kept telling me to come back the next day, and the next day, which was the reason why I never asked for a manager to help me. Once again in a defensive way, she kept saying that it was my responsibility to read the “contract” that I signed the first day...

She said that she was going to get back to me on Monday, Christmas Day, as soon as she spoke to her sales rep. Since I did not received a call on Monday, I figured that they were closed (not a big deal). I waited for her call on Tuesday and since she didn’t call me, I decided to call her around 2pm. One of the employees told me that she had left and would be back the following day and that he would leave her my message. I gave him my information and explained to him how I had been waiting for her call for two days. On Wednesday, once again I waited for her call. Nothing! I decided to call again and according to the employee she was off. This is when I started to get annoyed. Once again, I left my information and hung up. ONE WEEK LATER, I called again. The assistant manager said that she was interviewing new employees but she was going to call me as soon as she was done. Guess what?! She NEVER CALLED!!!! 

At this point I am beyond upset at their horrific customer service. I was a store manager myself in the past and cannot understand how unprofessional and uncaring these people are. Once you transfer your lines to them, they literally do NOT care about customer service anymore. Even worse, they do not honor what they promise.  Anyone considering changing to T-Mobile should definitely choose another carrier.  To make matters worse, their reception is the worse I have ever had.

 8 years ago (28-12-2017)

Good selection but go early in the day ... customer service is terrible at night

 7 years ago (16-05-2018)

Best T-Mobile store I have been to yet

 7 years ago (27-04-2018)

BEST SERVICE!! THEY GIVE YOU GREAT DEALS!! Anthony was a great help!! Im greatful thank you!

 8 years ago (21-10-2017)

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