T-Mobile

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Address: 2448 W Loop 340 Suite 24A, Waco, TX 76711, USA

Phone: (254) 662-4076

Website

State: Texas

Zip Code: 76711

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Reviews

After an unpleasant cancellation experience with T-Mobile (I liked T-Mobile but got a better deal elsewhere), and a particularly bad experience at the store in Round Rock, it was great to come in here. Isabel was extremely helpful and while some things were beyond her control on my account, she fully explained the reasoning and what I would need to do. She even helped take apart the cell spot, which was no easy task. This store also had no wait time even on a Saturday afternoon and we were taken care of quickly.

 8 years ago (24-06-2017)

To whom it may concern
Regarding the assistant manager and sales associate Kim
I’m sorry I don’t remember the assistant manager’s name

I would like to thank T-Mobile in Waco on Loop 340 for their excellent customer service.    Kim was not only Pleasant to work with but her skills and customer service are exceptional the assistant manager and very available for his employees. Kim took care of all my needs efficiently more so than I could have asked.

She also provided timely and helpful advice regarding the new phone I was getting . She let me know all the important information regarding the product including its features, I am a busy busy professional and she listened to all my concerns with a great deal of patience. She also ensured that I received all the information regarding the transferring of my account the process that it took and the steps that we were at.  Tim and the assistant manager works  towards getting my deposit transferred to my new account and because the deposit could not be transferred  they were able to work with me and waive the deposit which I will be forever grateful.  As a  professional that works with customers on a daily basis I understand how truly remarkable associate T-Mobile has  with Kim.  Customer service
is a critical requirement for me. I was very thankful that Kim was my associate .  I am confident that she is the one  that suited my needs best. She also solved the problem regarding the service and problems  which I faced. She has a caring approach and she is a true professional. Please accept my gratitude towards her and the assistant manager for their efficient  exceptional services I would especially like to commend Kim for her professionalism and superlative skills.
Thank you
TINA MILLS

      
      
      
 9 years ago (16-05-2016)

We are not pleased with T-Mobile we have switched to Sprint the bill was so high there and we kept having issues with the service they provide.

 9 years ago (15-11-2016)

Great staff very friendly and helpfull. 

 9 years ago (14-09-2016)

They helped me fix my phone with no cost. Great people

 10 years ago (02-02-2016)

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