Terry's Service Center Inc.

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About

Terry's Service Center, Inc.

Story

Terry’s Service Center has been a family owned and operated one-stop auto repair shop in Nashville, TN since 1990. Run by Terry and Marge Janiak, for more than 20 years we’ve been providing top quality automotive services to our remarkable customers in Nashville, West Nashville, Belle Meade, West Meade, Charlotte Park and Bellevue. We are passionate about car repair and enjoy building lasting relationships with our remarkable customers throughout the community. We love what we do, and we love to help others!

Address: 847 Hillwood Blvd, Nashville, TN 37209, USA

Phone: (615) 352-8434

Website

[email protected]

State: Tennessee

Zip Code: 37209

Opening Hours

Monday: 7:30 AM – 5:00 PM
Tuesday: 7:30 AM – 5:00 PM
Wednesday: 7:30 AM – 5:00 PM
Thursday: 7:30 AM – 5:00 PM
Friday: 7:30 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This review is two-fold. Unfortunately, I could not be as glowing as I had hoped because I had been impressed by the other reviews written, plus had a personal referral that lead me to Terry's. Kristen in the office was nice on the phone. I was leaking coolant and ended up with a new water pump. Not cheap, but needed clearly. My problem arose when I had an 830am appointment, which I brought in my vehicle the afternoon before so it could be started on time the next morning. By 11am, I hadn't heard anything, so I called and spoke to Joe, who informed me that my vehicle hadn't been looked at yet, but would be next. Two hours later, I called back and they still had not looked at it. I received excuses instead of an apology, or an honest answer. I understand cars get backed up, but I need to be kept in the loop. Originally, I had been told it would be approximately 5hrs of work and should receive it the same day. Clearly that was not happening. When I called back the third time, I reached Dave, who was very helpful and seemed to genuinely care. My car still had not been checked, by now it was 330p. Dave said he would pull it in and have it looked at immediately. He called thirty minutes later to inform me of the work done. Said they would start it first thing in the morning. He was the only one who got things done. I figured I would have it by noon so I would be able to use my car for the weekend. Nope. Three working days and two weekend days later, I picked up my car on a Monday, to an indifferent Joe who didn't seem to notice or care that my car took 5 days to repair a 3-4hr job. (I called around and got other estimates....albeit a bit too late to pull my car from Terry's). Clearly people love them, because their shop and parking lot is full, however, my car won't be returning there due to lack of communication, consideration, and customer service. If they just would have been honest and said that my appointment was meaningless because they weren't going to be able to get my car in, I would have understood and figured out another solution. Lesson learned.

 9 years ago (31-01-2018)

Great experience. Never felt I needed to worry about being taken to the cleaners. They fixed my issue ASAP and only what was needed since I was short on financing. Highly recommend this place to get something done on your car.

 9 years ago (13-11-2017)

Great service! My daughter's Volvo is ready to head back to college with her. Thanks!

 9 years ago (08-01-2018)

One of the most impressive things about my experience is the email that they send with pictures of the trouble spots.  They separated things out into categories based on what is the most urgent repair needed.  

Everyone is friendly and very knowledgeable.

 9 years ago (06-11-2017)

This group really cares Joe has been amazing to work with our Mercedes was stolen and recovered and I can’t thank them enough

 9 years ago (25-10-2017)

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