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The Animal Den

  1. Indiana
  2. Whitestown Pet Store

Reviews, get directions and contact details for The Animal Den

About

The Animal Den is an Indianapolis based premier pet hotel that offers professional pet services such as; grooming, daycare, training, & pick up & delivery.

Story

Indy's premier pet boarding, pet grooming, and dog training facility. Offering dog day care, daytime retreat and cat grooming.

Address: 5338 Whitestown Pkwy, Lebanon, IN 46052, USA
Phone: (317) 769-5100
moc.ydninedlamina@ofni
State: Indiana
Zip Code: 46052


Update Info
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Reviews
Word of warning-I took my 2yr old Frenchie for an eval visit for daycare. Upon arrival, the staff were very rushed and not very personable. However, the facility looked nice and this place had decent reviews. I was told I'd be called mid-day with updates. I ended up calling 4 hrs later to check on him. I was told that he passed his eval but was later around a larger dog that "caused a scuffle". Imagine my fear. I rushed to pick him up. The staff were extremely nonchalant while I waited for him. I was told that he "had a few scratches to his ear" and was otherwise fine. I got him home only to find very obvious puncture wounds to his throat. We spent the rest of the day at the Emergency vet receiving treatment. I called the Animal Den on my way to inform them of what was going on-I was rushed off of the phone and never ONCE received a concerning word. After sedation, having his entire neck shaved, puncture wounds irrigated and repaired, I am now at home with my baby boy who is on 4 prescription meds for the next 10 days. This is heart breaking. While I am fair enough to understand that things happen, I have a hard time grasping how if the dogs were monitored appropriately, no one saw any precipitation of this other dog's aggression, which could have avoided this trauma to my pet. I don't leave this review out of malice. I leave it only to forewarn other pet owners. It is also meant to hopefully make management aware of this incident-as I was never able to speak to anyone in charge. It would also be prudent to be better staffed and encourage the staff to at least pretend that they were concerned about such a traumatic event developing while my beloved boy was in their care.
8 years ago (15-10-2017)
We are regulars for the grooming. We take 3 dogs and 2 cats, they're awesome!
8 years ago (24-09-2017)
Friendly staff, their love of animals is evident. Clean facility with boarding and daycare options. Grooming staff are all professional and talented. There is even a groomer who styles cats!
8 years ago (03-05-2017)
Paid $81 for a kitten to stay 2 nights due to being charged an extra day for picking the kitten up at 10am.
8 years ago (03-07-2017)
I called to see if they could get my dog in to get groomed the next day and they fit him in. It was only the second time he had ever been groomed and the first time we had a terrible experience somewhere else which is why I decided to try The Animal Den. The staff was amazing and there were no issues. I would definitely recommend them to anyone and we will definitely be back!!
8 years ago (17-03-2017)
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