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Reviews, get directions and contact details for The Cheesecake Factory

Story

The Cheesecake Factory offers something for everyone featuring a wide variety of over 200 menu items prepared fresh to order each day, plus over 30 legendary varieties of the Finest Cheesecake.

Mission

To create an environment where absolute guest satisfaction is our highest priority.

Address: SouthPark Mall, 4400 Sharon Rd, Charlotte, NC 28211, USA
Phone: (704) 770-0076
State: North Carolina
Zip Code: 28211


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Reviews
Went here with some reservations about the negative reviews .... experienced nothing of the sort. 35 minute wait to be seated (awesome on a busy shopping day) , got appetizers quick. Marc E. was an AWESOME server. I travel for a living, and eat out quite a bit. It's been a long time since i've experienced such excellent service. Employees were all upbeat and actually seemed to enjoy working together. Food was great. Definitely would recommend. Will definitely be back.
9 years ago (20-12-2016)
We called ahead to make a reservation but they said they don't accept reservations on the weekend but the wait was only 15 to 20 minutes so we showed up 10 minutes later and all of a sudden the wait was 1 hour. So we waited sat down and ordered our appetizers was burned we didn't say a thing then the waitress ordered the wrong food for my wife and I heard her repeat exactly what we ordered. So she said we could keep the wrong dish and she would put in a order for the correct item we said fine but make it to go please so 15 minutes later the food comes and its not to go so the waitress says she will fix it we said fine but can we have the menu to order a dessert 5 minutes later no menu so I flagged down a manager and he could not have expressed that he didn't care less more. Cheesecake factory would make a better SHOE FACTORY with help like that
9 years ago (20-02-2017)
This place is fabulous!!! The ambiance was top notch, the wait staff were super efficient and the food was good. I would suggest going, even if just to see how beautiful it is. My first time to CCF, and I would go again, for sure.
8 years ago (19-03-2017)
Great place!!! I would've given 5 stars but the waiter's enthusiasm was non-existent. Overall food and portion size was definitely worth the price! We will return, lots of cheesecakes to try!!!
9 years ago (19-02-2017)
The food was amazing and the service was top notch! We had plenty of leftovers and LOVED THE CHEESECAKE!! There was no wait on a Thursday afternoon which was great for us. We were able to enjoy a nice early dinner and the atmosphere was comfortable. Would TOTALLY RECOMMEND! My only complaint was I called ahead about an allergy menu for a peanut allergy. I was told they could print it once I got there. Immediately when we sat down I asked for one. She said there wasn't one and apologized. I was able to look it up on my phone so it turned out okay.
9 years ago (14-10-2016)
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