The French Laundry and Alterations

Reviews, get directions and contact details for The French Laundry and Alterations

Address: 3910 Peachtree Dr # D, Columbia, MO 65203, USA

Phone: (573) 449-4152

Website

State: Missouri

City: Columbia

Zip Code: 65203

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 9:00 AM – 1:00 PM
Sunday: Closed

Update Info

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Reviews

I was charged $143 to tailor a suit.
Jacket and pants.  I didn't think to get a quote.  I should have.  When questioned about the cost, I was told it's a dollar a minute. Impossible to recommend based on the exorbitant cost.

 7 years ago (30-01-2018)

I got a suit and shirt dry cleaned by them - the suit turned out fine but the shirt did not.

The shirt is a color block shirt with a blue section and a white section.  I had previously gotten this shirt dry cleaned by another dry cleaner and I had had no problems, receiving the shirt back in like new condition.  This time, when I pulled the shirt out of the bad the next day to wear it, I noticed the blue had bled all over the white section and turned it into an ugly dirty color. 

When I called the store and brought the shirt back in, I had many questions:
1 - Why did no one tell me my shirt was damaged when I had picked it up?
     Answer:  "We don't check every piece of clothing as we give it back to you."
2 - Why was it damaged at your dry cleaning store and not the other store I'd previously used?
     Answer: "Maybe it was just the shirt's day."
3 - Is your dry cleaning process different?
     Answer:  "No, it's not.  But yes, it is green.  But it was definitely the fabric's fault, because this fabric is known to do this."
4 - Will you reimburse me for this expensive shirt that is damaged?
     Answer:  "No, it is not our fault.  Try returning it to the store.  Or we can try a few things that might work or might cause the shirt not to be able to be returned anymore."
5 - Can you try to fix it before I leave for the trip for which I specifically bought the shirt?
     Answer:  "No, all of our dry cleaning equipment is down for several days and won't be back up until [after I have left]."

But not to worry - after a very involved phone call with the owner and then a trip back into the store to pick up the shirt the next day, she did refund me the $7.50 for the dry cleaning.  Which I thought was very nice.

Now, do I know if it was the fabric's fault or their fault that my shirt is now damaged?  I have my opinions but certainly am not sure.  However, I don't think it matters because I did learn a few things.
1 - if the store knows it's a fabric that could easily be damaged in their process, they will NOT let me know ahead of time so I can make an informed decision.
2 - if they damage my clothes, they will NOT reimburse me for it.
3 - their process is somehow different enough to damage shirts that had previously been fine at other dry cleaners.
4 - their dry cleaning machines can be down for days at a time.
5 - if they damage my clothes, they will NOT flag it for review and for letting me know when I come to pick it up.

Bottom line - My $50 shirt is ruined, and I am in a tight bind for a trip I'd previously thought myself prepared for.  I have experience telling me that I would not have been in this situation had a simply chosen another dry cleaner in town.  Either way, I will not gamble on this dry cleaner again.

      
      
      
 7 years ago (20-11-2017)

I brought a dress to get altered, I needed the hem line 2 inches higher. I was quoted $32 for the simple hem raise. Upon pickup, I learned it would be  $40 on an alteration that was crooked and uneven. I would not recommend French laundry for an alteration.

 7 years ago (08-12-2017)

Amazing service!. I had my wedding dressed altered and it was perfect. The customer service is amazing, they definitely know how to treat a bride!

 8 years ago (14-11-2016)

We brought my daughter's wedding dress to be steamed before her wedding and they did a wonderful job.  It was great to have their directions for transporting it and to have their help loading it into our minivan.  It came out beautifully!

 10 years ago (29-12-2014)

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The French Laundry and Alterations

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