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The Lodge at Sonoma Renaissance Resort & Spa

  1. California
  2. California Spa

Reviews, get directions and contact details for The Lodge at Sonoma Renaissance Resort & Spa

Address: 1325 Broadway at Leveroni & Napa Roads, Sonoma, CA 95476, USA
Phone: (707) 935-6600
State: California
Zip Code: 95476


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Reviews
Ana at the front desk was so helpful. She gave us great recommendations and was so friendly upon arrival. I can not say the same about the navigator. The amenities are 5 star. The rooms are great. Clean and relaxing. Amazing view. Property is gorgeous. I think the overall service can improve. But Big shout out to Ana !!!
8 years ago (02-08-2017)
Our stay at our Cottage was a delightful one. The room was contemporary and updated and the bathroom was spacious and beautiful. The pool was very very nice, and the staff were very friendly. We enjoyed the afternoon tastings in The Tasting Room. We also benefited from the free shuttle to downtown Sonoma and enjoyed the Tuesday night farmer's market. Although we did not, you can rent bikes at the hotel and there are wineries within biking distance that you can visit. We also enjoyed the fact that you can check in online early.
8 years ago (21-06-2017)
Found the resort to be nice and clean, staff very helpful and the rooms comfortable. One thing they should do is offer a complementary breakfast for the rate you are charged for the room. Other hotels do and it is very appreciated.
8 years ago (23-10-2017)
I've stayed at this hotel several times and have always enjoyed it. They recently renovated the rooms and lobby, both of which were very nice. We also enjoyed the nightly wine tastings with visiting wineries. The one thing they need to improve upon, though, is the pool area. The chaises and cushions are in BAD need of an update! So much so that hanging out by the pool is not so pleasant. Not to mention the staff took far too long to clean up dishes leftover from people eating lunch by the pool. Ick. Definitely was disappointed with the pool ...
8 years ago (02-09-2017)
The property is beautiful, but we paid $650 for a room that didn’t have enough beds for all 4 of us to sleep in. After the hotel manager’s rude and non-apologetic response, we decided that we will never return to The Lodge at Sonoma Renaissance, or even any Marriott hotel. I’m not typically one to write excessively harsh reviews, but to me it’s astonishing that a Marriott-branded hotel can have this level of awful customer service and inefficient booking system. Me and my three girl friends booked a double queen bed room two months ago for a weekend getaway. This past Saturday, after we arrived at the property around 8pm, our room wasn’t ready. The front desk staff was gracious and offered us complimentary drinks and dessert while we waited for our room. Upon checking into the room, however, we found that there was only one king bed. Even after we pulled out the narrow sofa bed, the room can barely sleep four. We demanded to be switched into a room with two queens, which was what we paid for, and were told that this was the only room left for the night. Me and two other girls had to squeeze into one king that night, and needless to say, we barely slept through the night. The next morning we talked to the hotel manager, Gregory Stephenson, and demanded an explanation and refund. Mr. Stephenson explained that we booked a room that explicitly said “double queen beds not guaranteed”, and therefore the hotel shouldn’t assume any responsibility for it. We explained that the “not guaranteed” option was the only one left at the time of our booking. We then asked if this means that as a general policy, the hotel doesn’t try to accommodate four people as long as the room types are not guaranteed, to which Mr. Stephenson said yes. During the process, Mr. Stephenson was very dismissive; we asked him why exactly any hotel would do business this way, and he simply refused. If what Mr. Stephenson said about Marriott’s booking policy is true, then this practice is baffling, and in my view just a bad way to do business. First of all, why would you purposely keep a portion of your inventory as “not guaranteed” when there are clearly both types of inventory left (if this were not true, then you shouldn’t let anyone book a room with 4 guests), and customers are willing to pay a small premium to get a guaranteed 2 queens? Second of all, even if I can understand the point of keeping certain booking types flexible (and I know some hotels do this) – for instance, you want to retain the flexibility to be able to accommodate guests that booked one king for him/herself but ended up showing up with one more friend and therefore want 2 queens – then shouldn’t you try everything to prioritize bookings that technically just can’t fit into the smaller rooms (i.e. four people can’t fit into one king)? If you don’t, then you will always end up not being able to fulfill the demand your customers paid for. To be honest, what I think likely happened in this instance was that Marriott will typically try to accommodate 4 people, but this hotel, in particular, didn’t plan properly and gave out too many random upgrades on that day because the requested rooms weren’t ready or something (which happened in our case!). Not being able to fulfill what your guests paid for, and to top it off, not being apologetic when this happens, is astonishing. I simply want an answer from The Lodge and Marriott hotel management – is it true that you wouldn’t try to accommodate guests when the room type is not guaranteed, like Mr. Stephenson told us? Is this truly how you do business? I’m genuinely curious – because if yes, I really want to know the philosophy behind it; but if no, I demand a full refund, and an apology from The Lodge management.
8 years ago (22-07-2017)
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