The Spa & Sauna Shop - Sparks

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Address: 250 E Glendale Ave, Sparks, NV 89431, USA

Phone: (775) 852-3838

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State: Nevada

Zip Code: 89431

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Reviews

We just had our Hot Springs SX spa delivered . With a crew of Anthony, Chris, Casey and Al it was an easy transition. They took out our huge 7 person 2002 spa and brought in our SX Spa.  They gave us time to assure we were still level on our pavers.  The crew all introduced themselves when they arrived.   They were polite, professional,  had integrity in their work ethics. They not only showed respect towards us, but towards each other as they worked.  This crew works well together.  They represent the Spa and Sauna Company in the utmost professional mannerisms and are an asset to your company.  Anthony, Casey, Al, Chris we cannot thank you enough. 

 8 years ago (20-06-2017)

I have bought my chalk for my pool cue from these guys they are great the service is by far the friendliest and they have great options and of they don't have the chalk you use they will order it and it gets there pretty quick.

 8 years ago (05-05-2017)

It took me a whole week to make an appointment. They keep sending me to the voice mail of John. I left 2 messages. But he never returned my call. I called again and talked to Randy who has my name in their database because I gave him my name, address and phone number. 

He said that he would personally this time put a note on John's desk. He did. John called me this morning and he quoted me a price of $403.00 for the job. I agreed. 

The phone was transferred over to Michelle to set up the appointment. Michelle was not around. I said, that's not a problem, just have Michelle call me. After 30 minutes , Michelle called to set up the appointment and to get my full payment up front. 

I said, 'WHAT?" Full payment up front and for an October 4, 2016 appointment from today the 21st of September?
She said, "That's how we do business."

Well Spa & Sauna, I will not do business in that style. Upfront payment for SERVICES NOT DONE. And oh btw, John told me that the parts will be about $40.00 and the difference of 363.00 is Labor and taxes. Which I really did not mind. That was OK.

But upfront payment for services not done that is ridiculous but if the technician was there and then and told me he won't start unless I pay, I will concede. But this is upfront for services that's not going to be done till October 4, 2016.

 9 years ago (21-09-2016)

Ryan, Kevin and the entire staff are very helpful and very knowledgeable on everything to do with the items they sell. I wouldn't go any other place.

 8 years ago (12-02-2017)

I came in last September or so looking for a good used hot tub and my salesman showed me a new one for almost the same price,,,I was very impressed with the knowledge and friendliness of him,,there was ABSOLUTELY NO PREASURE from him or the other staff ,,,although I never got a home visit as I was told I would,,the delivery guys were so awesome and helped with all my questions,,, My salesman did however make 3 calls to make sure i was satisfied with my purchase and did I have any questioms or need gim to come to my house for a follow up,,GREAT CUSTOMER SERVICE and ATTENTION to what I was looking for!! I recommend Spa and Sauna to ANYONE looking,,Thanks so much for such a great experience at your McCarran and Louie Lane location.

 9 years ago (20-05-2016)

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The Spa & Sauna Shop - Sparks

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