The UPS Store

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About

http://www.theupsstorelocal.com/3011

Story

The UPS Store Livonia offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Southwest Corner Of Five Mile And Newburgh.

Address: 37637 Five Mile Road, Livonia, MI 48154, USA

Phone: (734) 542-9200

Website

moc.erotsspueht@1103erots

State: Michigan

City: Livonia

Zip Code: 48154

Opening Hours

Monday: 8:30 AM – 7:00 PM
Tuesday: 8:30 AM – 7:00 PM
Wednesday: 8:30 AM – 7:00 PM
Thursday: 8:30 AM – 7:00 PM
Friday: 8:30 AM – 7:00 PM
Saturday: 9:00 AM – 4:00 PM
Sunday: Closed

Update Info

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Reviews

This store is great, I go to them often. Eric (owner) is very professional and really cares about his customers. His staff is very friendly and helpful to cater to whatever service you are seeking. They are very willing to help in any way they can with your notary, shipping or printing needs. 

I had an issue with getting the right wedding invitations printed for my friends. I brought in their template and Dan (print specialist) helped me get the card the way I wanted it. He had them done very quickly and they looked great!

Recommended, 5 stars!

 7 years ago (24-04-2018)

It is refreshing in this non-customer friendly world to walk into this store and consistently be greeted with a smile and hello.  Efficient, friendly employees are the mainstay.  The fantastic customer service that is guaranteed at the Five Mile store brings me back for all my shipping and printing needs-the employees even provide the most inexpensive method of shipping when asked -- even if it is with USPS.  In my busy world that consists of mom and wife duty, a full-time job, and a small consultant business, I appreciate the professional service and one stop shopping UPS Livonia 5 Mile offers. Makes my life easier, and it is nice to know you can always walk in and be treated with kindness and appreciation. Kudos to this business and its employees .

 7 years ago (22-05-2018)

We are a non-profit organization and utilize this UPS store for a variety of services including mailbox, printing and graphic design.  We are very happy with and highly recommend their services. Everyone who walks through the door is cheerfully greeted.  They are flexible and do their best to accommodate our (some times crazy) needs.  Thank you to Eric, Liz, Dan and the rest of the amazing team.  You're the best!~

 7 years ago (24-10-2017)

Eric and his team are amazing!  Our students at Randolph Elementary wrote Christmas cards for a little boy in Maine that is sadly losing his battle with cancer.  His wish was to have people around the world send him Christmas cards to help him celebrate his last Christmas.  We shared this with Eric and without a second of hesitation said that his store would cover all the costs of shipping to get this special delivery to this precious little boy.  Thank you Eric and team for helping ship 257 pieces of love to Jacob!!  We will never forget your generosity!

 7 years ago (08-11-2017)

To whom it may concern,

I am writing today to complain about the attitude of the manager on March 13th, 2018 in The UPS Store, 37637 Five Mile, Livonia, MI. 

Few days earlier, I went to the store to reship packages. Dan (employee) asked me if I wanted the company receiving my package to sign when they get it. With no further details, he didn't mention that it is charged for. I honestly was not aware of that simple request is charged for because it was the first time I reship packages. So I agreed. I paid and did not pay attention on how much I was charged for due to a rush hour at the store. I left and noticed afterwards when I got home. This is when I called back and spoke with Kathy. Kathy told me that she spoke with the manager and employee and I will be refunded the money and she nicely mentioned that in the future I should make sure that anything other than the email is charged for. She told me to come back and ask for an envelope with the money in it and I was all set. 
After few days, I went back to get the envelope. The manager was there. I asked for the envelope, and he asked me for further details. I explained with no hesitation. This is when he started getting uncomfortable. Dan came up and told him "yes there is an envelope for her." The manager said, "I am giving you this back as a gesture, but here's a LIFE ADVICE, you don't get what you don't pay for." I took the money and said thank you and left nicely. Here I am writing this. I did not want to answer rudely or belittle his position in front of the staff there. So here is my response: Even though I should have known better about how much I should have paid before saying  yes to the signature request, and this is something I have learned personally from now on on services I will receive not from your store anymore, the employee Dan should have mentioned and explained that day since I told him it was my first time I do this even though my husband is a regular customer there. Second of all, Mr. Manager, even though I was nice to you, doesn't mean you can speak anything you want to a customer. You are not professional in any way that you approach your thoughts in the above manner. I have survived wars, family members losses from cancer, and other things that you were not worth that moment for me to mention them. So thank you, I have enough life advice. Know how to be professional and not to throw your insecurity and personal issue to your customers. There is a way to educate and deal with people. I will come back to the store when Kathy, who spoke better than the manager himself, is the manager. 

Mariam

 7 years ago (15-03-2018)

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