The UPS Store

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The UPS Store Oakton offers in-store and online printing, document finishing, a mailbox for all of your mail and packages, notary, packing, shipping, and even freight services - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Hunter Mill Rd And Rt 123.

Address: 2961-A Hunter Mill Rd, Oakton, VA 22124, USA

Phone: (703) 281-1816

Website

moc.erotsspueht@3265erots

State: Virginia

Zip Code: 22124

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Reviews

This is the most unprofessional UPS center I've ever visited. Even though this location is the closest to my home, I absolutely refuse to do business here. I had to send some cutlery to the company and insured it for a set amount. It was already taped and packaged. The manager/owner overheard and took it upon herself to OPEN and REPACKAGE my items. Then she charged me for packaging material I never asked for and insulted me by telling me that "I packaged things poorly." Anyway, I call the company to verify my cutlery made it and they said it was in "lost and found" because it was missing the sheet of information letting them know who sent it! I was furious because retail value of these items is $1200. I called the store and the manager/owner refused to speak with me and instead directed her high school employee to "manage" me. I finally got really frustrated and he told me she left (while I was on the phone and could hear her in the background). So instead, I had to call corporate UPS and complain about the handling of this issue and only after that did the owner/manager call me to leave a voicemail telling me it was my fault? Are you kidding me? WORST. SERVICE. EVER. Save yourself the headache and go somewhere else.

 8 years ago (01-11-2017)

It's convenient that they have an early opening time, but not when there is no staff there when it's time to open.  I waited more than 10 minutes after 8:30 (the open time on all signs and on their website) this morning and no one was there. I get that they may be understaffed, but there's only so much time I have before I have to go to work, and all I had to do was drop off a few packages and get a receipt.  With all the traffic Amazon is getting (and returns) UPS needs to have a more reliable staff.

**Update an hour later** I called to see if they were open, and the Manager answered and apologized that her Associate was late.  Adding two stars.

 8 years ago (04-08-2017)

I live in Denver but called Hala and asked her to pack and ship a set of golf clubs that were displaced from hurricane Irma.   She was quick, trustworthy and flexible.  I was so fortunate to have her help when we needed it!

 8 years ago (13-09-2017)

Polite staff, I dropped off packages a few times and the staff were helpful. 

 8 years ago (25-07-2017)

Very good customer care.

 8 years ago (28-09-2017)

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