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THEFACESHOP

  1. Virginia
  2. Annandale Store

Reviews, get directions and contact details for THEFACESHOP

About

THEFACESHOP is one of Korea's largest cosmetic retail chains and now has over 2100 shops in 25 countries around the world. VA Grand opening is mid-July!

Story

We understand the value of health and beauty, and we passionately pursue to serve your everyday beauty needs. The FaceShop will continue working with beauties throughout the world to exceed our expectation with much devotion and dedication to you. The FaceShop creates products from 600 natural ingredients such as flowers, grains, plants, fruits, mineral water and oriental medicine to nourish and revitalize the skin.

Address: 7031 Little River Turnpike #19D, Annandale, VA 22003, USA
Phone: (703) 256-8802
[email protected]
State: Virginia
Zip Code: 22003


Update Info
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Reviews
Update: You are right, every story has 2 sides. So start to listen to the customer instead of your sales. It seems people not satisfied of your service. And actually, from your response, I kind of know why your salesperson is giving everyone attitude. ———————— I would like to give 0 star if google allows me to. Horrible service. I requested an eyeliner pencil, but I found out the young lady give me the eye liner ink which totally fine, people make mistake sometimes. I called them back immediately. 3 days later I went back to switch the item but the older lady tried to BLAME ME because 1st - I didn’t check the product when I was purchasing, 2nd - I was the one who request eyeliner ink?!! Seriously?? Then she said there are $6 difference, she asked me if I want to buying anything or deposit to their store as store credit. I walked around the store try to find anything but nothing I like, and I am going back to New York, there is no chance to come back, so I said I want my money back. She said New York is not far from here, Just come back! Seriously???? 4 hours driving is not far for her??? I told her I would like to get the money back, but she wouldn’t let me, and started a fight. Then she called the owner ask what to do, but the thing is I can speak Korean, I heard she told her manager that I am a sakaji customer!! When she doing the process to refund my money, she asked me to sign on the receipt but she drop the pen in front of me hardly, and at the end she even didn’t give me the item that I purchased. I asked her to give me the item she didn’t admit that and said she already gave to me. Then she found the item and pass it to me without an apology. Actually she didn’t apologize at all from the beginning! Really! Everyone! Stay away from this store! At least stay away from this lady, the one with short curly brown hair!!! Terrible experience!
7 years ago (21-12-2017)
Clean store, awesome selection, helpful staff, great prices. Their products are awesome, and the staff are always very knowledgeable about them. I love this place, and I bring as many people here as I can
7 years ago (23-08-2017)
Such great service from one young lady working there. I came in with a million questions and she was able to answer them all.
7 years ago (05-09-2017)
What bad service towards me today. One of the employees were really unfriendly towards me. And that was the same person from last time I went there. And I was a customer when store opened. And I'm not coming back since the lady had said to me not to come back. Such bad service.
8 years ago (13-12-2016)
wow terrible customer service... was rudely mean and seemed not to care about the job. if you are going to work there, then please know what you are doing.
8 years ago (19-02-2017)
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