Toyota of Victoria

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If you have been shopping for a new Toyota, Toyota Certified Used or any other quality used car, truck or SUV in the Victoria, Texas area, Toyota of Victoria wants to help! We have a great selection of new Toyota and Toyota Certified Used cars, truck and SUVs including the 4Runner, Avalon, Camry, Camry Hybrid, Corolla, FJ Cruiser, Highlander, Highlander Hybrid, Land Cruiser, Matrix, Prius, Prius c, Prius v, RAV4, Sequoia, Sienna, Tacoma, Tundra, Venza and Yaris. We also have quality used vehicles of other makes and models, all priced to sell.

Address: 5902 N Navarro St, Victoria, TX 77904, USA

Phone: (888) 838-1530

Website

moc.airotcivfoatoyot@ttam

State: Texas

Zip Code: 77904

Update Info

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Reviews

Great for car dealers. My only dislike is the lack of cheaper options. Staff/ dealers try to be as flexible as possible. They seem friendly to families coming in there. I bought my kids in and the wait was made to be bearable enough. Considering the packages that come with the vehicles I would recommend as far as quality is concerned.

 7 years ago (11-01-2018)

Vehicle service department issue:  Booked appt for oil change, took 3 hours to complete.  Service adviser asked about tire rotation, never mentioned they charge $19.95 for this.  Noticed the charge on final bill, requested the fee be removed - after deliberations the charge was removed.  BEST PART of this - THE TIRE ROTATION WAS NEVER COMPLETED.  I marked 2 tires while waiting on service aisle.  BOTH tires remained in same location after picking up vehicle.  I will NEVER use Toyota of Victoria for any services again.  The drive to Houston or San Antonio will be worth it!!!  CANT TRUST Toyota of Victoria

 8 years ago (21-11-2017)

My daughter and I visited this facility looking for a vehicle for my husband and possible options for her when she begins driving in the next year. We are "Toyota people" and were ONLY considering this brand and wanted to shop locally, if possible. We walked around for about 20-30 minutes in the heat, looked at all 3 lot areas, and went to the front of the store and no one helped us or even spoke to us. A salesperson walked right by us, standing by the new Land Cruiser and Sequoia, and never spoke or smiled at us. I called twice to talk to a manager and left two messages and was never called back. In addition, all of the vehicles in the preowned lot were filthy or smelled bad. I DO NOT recommend buying from this dealer. We ended up purchasing 2 vehicles, a Tundra TRD Pro with a lift kit and Platinum 4x4 Sequoia, from a wonderful dealer in Stafford, Texas Direct Auto. As a business owner myself, I would be extremely embarrassed about the quality of service that was given.

 7 years ago (06-01-2018)

Pay attention to what you are agreeing too. And once they ask for your signature read everything carefully because what the sales person/manager tells you and promise you is VERY different from what you sign. I originally got my corolla in 2015. After thinking I got an awesome deal, looking back at my contract I realized that the sales man had added extended warranties that I had told him did not want.
After going back and fourth with the financial manager they told me they could refund me $1900 I accepted that amount. Hurricane Harvey happened so I had to wait to go sign the paperwork. Once there the lady in charge of finance tells me I'm actually getting $3296 back so I was happy because I Was lied to and paid $4500 worth of stuff I did not want or knew I was being charged for.
Today I get a call from the lady telling me she grabbed the wrong paperwork and that my actual refund is $1600. So is this how Toyota does business? Lie to customers? I am done with this place I will no longer purchase any vehicle from this place.

 8 years ago (07-09-2017)

Stopped by to check out trucks. Evidently asking questions such as "how much is the truck I just test drove?" or "what will you give me for my trade in that you just test drove?" is just too much. They kept wanting me to fill out a form so they can learn pretty much everything about me and check my credit score etc. I told them I've got offers for my car so just tell me what your offer is and we can go from there. I never got an answer even after 45 mins. Three or may be more times I ended up back at the sales desk with forms in front of me instead of just getting an answer. Either after the second time or third time, floor manager came. Same thing happened at his desk. So, really not an 'effort' just one person. 

When I wanted to leave, the guy from finance had my car keys for some reason and stormed outside with them then lectured me on how the process works. I was not asking you the square root of pie sir, how much is the truck I test drove (after the third time I got an answer), how much you are going to give me for my car. Those are related reasonable questions. Do you seriously expect me to give you my social security #, drivers license # etc without getting an answer from you? He was shouting in my face, wont even let me finish my sentences, wont shake my hand (just so I can leave) till I said "are you really gonna leave my hand hanging like this?" and told me that "I am one of those customers who does not understand the process".

At the beginning, I even told them I am in the market for a tundra, if they give me a deal, I will leave with the truck today. I like to support a local business... I'd be thrilled to hear those words if I was in sales. A colleague of mine for 8 years is in the market for a Tacoma and they lost that sale as well. I've been in the market for a while and I've contacted couple of sellers. One in dallas, I emailed "What is your lowest drive out price?" and he replied "Dropped the price to this, these are our fees, this is your total." I then asked, "here is my vin, What can you give me for my trade in?" he replied "this is the max we can give you". Done and done.

If you are going there, don't. I am not going there even if someone pays me for it. But if you are, ask simpler questions like what color is the sky etc because asking car related questions is just too confusing and was upsetting. Or do not even ask anything and just take the deal they want to give you.

 8 years ago (15-12-2017)

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