Toys"R"Us

Reviews, get directions and contact details for Toys"R"Us

Address: 2830 E Franklin Blvd, Gastonia, NC 28056, USA

Phone: (704) 833-0084

Website

State: North Carolina

Zip Code: 28056

Update Info

Similar places near

Walgreens 263 meter The worst customer service I have ever seen. We had our sons prescription filled out ...

Once Upon A Child 310 meter Good place to find name brand clothes for cheap. But if you are looking to make a few...

Jos. A. Bank 419 meter Ordered custom suit for wedding. Did not make it reordered. Shipped to new jersey ins...

Cato Fashions 429 meter Love Cato fashions. Fashionable clothing at affordable prices for Plus size women. w...

DICK'S Sporting Goods 479 meter This is the best "Dick's" sporting store around. The staff is super friendly and hel...

T.J. Maxx 505 meter The staff was very courteous and many associates offered assistance. That is a great ...

Adam & Eve 525 meter The manager and employees are super helpful. The manager went above and beyond with a...

Walmart Supercenter 534 meter My son had me order a Reese's bouquet and had it shipped to a friend for her birthday...

Julie's Boutique 557 meter Love this store! They have the best clothes in Gastonia. The staff Monia and Candice ...

Ross Dress for Less 709 meter I love this store for household items especially. But you can find nice clothing for ...

Fallas Discount Stores 731 meter First time in this store and 2 out of 3 staff seem very friendly, the younger female ...

Target 865 meter Their employees are the best. Everyone we ask for help went above and beyond anywher...

Jamco Beauty Supply 1 miles This morning around 11:30 a.m., I called Jamco Beauty Supply Store to place a very la...

Plato's Closet Gastonia 1 miles So this place is always absolutely Amazing! You can always find deals in this store i...

Justice 1 miles Some of there clothes are not very good quality, but they are very kind. Most of ther...

dressbarn 1 miles The workers here are very friendly, helpful & professional. I always find something t...

Kohl's Gastonia 1 miles I love Kohl's we went last night for our granddaughters. On the way to check out we n...

rue21 1 miles service could be better, and it is squishy as well.

Reviews

Worst customer service experience ever!

I ordered a matching glider and ottoman for my daughter's nursery in early March. Once I got the email that it shipped, I checked the tracking regularly. It kept saying that tracking would be updated once it reached the shipping facility. The one day I got a phone call saying that it was ready to be delivered. Tracking never was changed. My husband took a day off work as they said they would be there between 8-5. The glider was delivered but the ottoman was not. The ottoman was on the packing slip but the shipping company said they did not have it- on the truck or the warehouse! 

I called Toys-R-US. They said the tracking would be updated once it reached the shipping facility. Explained that the tracking was updated so I did not believe that was correct. After spending 45 mins on the phone with them, they decided they would need to reorder the ottoman. However, they no longer make that color so they could not. They said they would have to refund me the money for me ottoman. Explained I no longer wanted the chair if I couldn't have the matching ottoman as well. They said they could come pick it up. I relayed that I was very frustrated that taking it to the store was not an option- I didn't want my husband to have to take another day off. I am off on Friday afternoons so they assured me they could pick it up then. The Toys-R-Us customer service rep told me I would get an email about refunded my ottoman as well as an email about returning the chair. 

I never received either email. Called a few days later and was told that everything was documented that I called but my refund was never processed and return of the chair was cancelled? No one was planning on notifying of either apparently. Again I was told I would get an email about my refund and a call to pick up the chair. 

I finally did get refund for the ottoman. Unfortunately, the glider can only be picked up in the mornings and could not be picked up on a Friday afternoon like I was told was possible. So  my option would be for my husband to have to take another day off work and then also another day  off to be there when we get the new chair and ottoman  (I was told we had to have it delivered- could not pick up in the store). 

My husband shouldn't have to lose money over this and I can't take off work to be there either. The customer service did the bare minimum they possible could to try and fix my problem- that they caused. I will never buy anything else from Toys R US/ Babies R Us ever again! 

 9 years ago (28-04-2017)

This is a great store! Toys R Us and Babies R Us combined. They had every toy you can imagine. Popped in to get my neighbor's toddler a present and quickly found the perfect gift. Great prices as well!

 9 years ago (17-06-2017)

I was new in this stores. What a pleasant to see so many merchandise all stock, well organizes and easy to shop by looking the labels on top of each isle. Plus there's some good clearance sales. One thing I wasnt felt value as a customer is the employees didnt ask if you need assistance, greet you and thank you.

 9 years ago (06-07-2017)

I went in Toys"R"Us to see a specific item. A  storm came through so I browsing a while.  I enjoyed discovering items I didn't know existed for infants. And no one bothered me beyond asking if I needed assistance & letting me know if I need anything just ask.

 9 years ago (12-06-2017)

Such a great toy store. I found all the toys i could ask for plus staff told me exactly where to find them
...Good Store  

 9 years ago (24-07-2017)

Comment on this business

Map, Satellite View
Street View

to add Toys"R"Us map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=toys-r-us&id=337782&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/toys-r-us-i337782.html" target="_blank" title="Toys"R"Us">Toys"R"Us</a></p>

Reviews, get directions and contact details for Toys"R"Us

Find nearby businesses, restaurants and hotels

We use cookies